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Malindo Air will resume flights to and from Denpasar starting 30 November 2017.

27 November 2017
by Malindoair by Malindoair

Kuala Lumpur, 29 NOVEMBER 2017 – Malindo Air will resume all operating and marketing flights to and from Denpasar (Bali) starting 30 November 2017.  

The flights has been cancelled since 27 November, due to the ash cloud from Mount Agung volcano and caused Ngurah Rai Airport closure.

The airline is monitoring the situation closely and will adjust its flight operations when necessary, prioritizing on passengers’ safety.

Owing to the situation, Malindo Air will allow affected passengers (with tickets issued on/before 27 November 2017 and travelling to and from Denpasar from 27 November till 15 December 2017) to:

1. A deferment of travel until end of February 2018.

       • One (1) free change allowed to defer the travel date until 28th February 2018, subject to seat availability and blackout dates imposed by the airline

       • Both change fee and fare difference will be waived

       • All changes must be made prior to the original ticketed departure

       • All details of the original ticket are to be shown on the new ticket including fare basis and fare calculation

2. Reroute to a different destination for travel by 31 December 2017, subject to fare difference charges.

       • One (1) free change allowed to re-route travel on Malindo Air services to any of its operating destination

       • Valid for travel date until 11th December 2017, subject to seat availability

       • Change fee will be waived but fare difference charges applies (subject to the ticket terms and conditions)

       • Ground transportation cost between DPS and the alternate cities should be borne by the passengers
         (in case rerouting to CGK/BDO/KNO)

       • All changes must be made prior to the original ticketed departure

       • All details of the original ticket are to be shown on the new ticket including fare basis and fare calculation


The airline encourages passengers who have booked via travel agents or third parties to ensure Malindo Air has your mobile number, should the airline needs to contact you in the event of any changes.

For further enquiries, please contact Malindo Air Customer Care at customer_care@malindoair.com or +603-7841 5388 from 8:00 A.M. to 10:00 P.M. (GMT+8) daily or walk-in to our ticketing offices (link).

Regular updates from the airline on Bali flights status will be available through their website, Facebook  and Twitter.



For further enquiries, visit www.malindoair.com, write in to Customer Care at info@malindoair.com or contact the Call Centre at (60)3-7841 5388 from 9am to 9pm daily.

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