Health and Medical Guide

Every guest is special, but we go the extra mile for the extra special guest.If you have any health or mobility worries about your flight, you’ll find the information you need for a smooth journey right here..


FITNESS FOR TRAVEL

Due to safety reasons, travel by air is normally not recommended in the following cases:

  • Infants aged less than nine (9) days old.
  • Pregnant women:

Note: Complicated pregnancies require medical clearance from a doctor (refer to next section).

  • Passengers suffering from:
  • Angina pectoris or chest pain at rest.
  • Any active serious or acute communicable disease.
  • Decompression sickness after diving.
  • Increased intracranial pressure due to haemorrhage, trauma or infection.
  • Infections of the sinuses of the ear and nose, particularly if the Eustachian tube is blocked.
  • Skull fracture, if sinuses are involved.
  • Recent myocardial infarction and stroke (time period depending on severity of illness and duration of travel).
  • Recent surgery or injury where trapped air or gas may be present, especially abdominal trauma and gastrointestinal surgery, craniofacial and ocular injuries, brain operations and eye operations involving penetrating injuries of the eyeball.
  • Severe chronic respiratory disease, breathlessness at rest, or unresolved pneumothorax.
  • Psychotic illness, except when fully controlled.

Note: The above list is not comprehensive, and fitness for travel of special cases will be determined individually.


MEDICAL CLEARANCE

Medical clearance is required to assess an individual’s fitness to fly. Guests requiring medical clearance are those who may:

  • be suffering from acute or chronic diseases that need supplemental oxygen or medical equipment onboard aircraft (acute asthmatics).
  • be flying after an illness or operation and may aggravate their condition due to the flight environment.
  • be travelling with their own medical equipment such as ventilators, infusion pumps and suction apparatus.
  • be considered a potential hazard to the safety of the aircraft, other passengers or crew members.
  • expectant mothers approaching 35 weeks (for international travel) or 36 weeks (for domestic travel) of pregnancy*
  • senior citizens (not accompanied by any family member)
  • infants in incubators
  • newborn babies within the first 7 days of birth or premature birth
  • passengers suffering from leprosy

OTHER ACUTE OR CHRONIC ILLNESSES

For stable chronic illness such as diabetes where controlled medicine is effective and readily available, medical clearance is not a requirement. However as a precaution, guests with the illness should carry medications in their hand carry for use onboard. For more information, kindly refer to the Diabetic Guests section. http://www.malindoair.com/the-malindo-experience/special-needs


Note: Malindo Air reserves the right to refuse carriage of passengers with conditions where adverse effects or hazard may result during the flight. When a cabin crew suspects that a passenger may be ill, the flight Captain will be informed and a decision will be made on whether the passenger is fit for travel.


As we prioritise the comfort and safety of all our passengers, it is crucial that our guests inform our staff beforehand of any need for special assistance so that Malindo Air may make the necessary arrangements to make your journey a memorable one. For additional information on this matter, please get in touch with our Call Centre at +603 7841 5388 (9am-9pm daily, GMT +8) or write in to customer_care@malindoair.com.


Important:
The information provided in this website is for informational purposes only and are not exhaustive. They are not intended in any way to serve as medical advice or its substitute. Please consult your physician regarding your health or specific medical questions that you may have. Malindo Air will not be held responsible for any misuse of information or adverse effects of recommendations howsoever arising from or connected with the usage of information as stated in this website.