Login Success!!
Top

Group Booking Terms and Conditions

Please read the notes below carefully, if you need any clarifications, please email us at group@malindoair.com

1. Group Size


  1. Minimum group size is 10 passenger and above.

2. Airfares Quotation


  1. Fare quotation is based on seat availability upon request and applicable for three (3) working days only.
  2. Re-quotation is applicable for one (1) working day only.
  3. Air fare and booking class may vary upon confirmation.
  4. Fare quoted inclusive of base fare, taxes and in-flight entertainment (except ATR flight).

Baggage Allowance

  1. Economy cabin (OD only) : 25kg except Dhaka - 35kg
  2. Business cabin (OD only) : 40kg
  3. All ATR flight : 15kg

Note : Those flights operated by Batik Air 20kg on Economy and 30kg on Business cabin



3.Applicable Routing


  1. Re-routing is not permitted for group booking.


4.Ticketing / Namelist


  1. Namelist must be submitted latest 14 days before departure.
  2. Ticketing 10 days before departure.


5.Penalties / Changes


Name Change
  1. Before Ticketing : Permitted
  2. After Ticketing :
    1. More than 48 hours : Two passenger name change is allowed without penalty. Subsequent change is allowed with penalty.
      - Domestic Flight : MYR100 per passenger
      - International Flight : MYR150 per passenger
    2. Less than 48 hours : Name change is not permitted

Date Change
  1. Before 45 days departure allowed to change date with penalty and fare difference
    - Domestic Flight: MYR100 per passenger
    - International Flight : MYR200 per passenger
  2. Less than 45 days date change not allowed


6.Cancellation


  1. Before 45 days departure, cancellation allowed up to 20% without any charges.
    Note : In the event cancellation more than 20%, full deposit paid will be forfeited for each passenger released
  2. Between 45 days to 21 days, cancellation allowed up to 20% with full deposit forfeited for each passenger
    Note : In the event cancellation more than 20%, full payment will be forfeited for each passenger released
  3. Below 21 days, no cancellation allowed. 100% Materilazation rate applied
    Note : In the event if there is cancellation of seats, full payment will be forfeited for each passenger released

*If passenger holding more than 1 PNR with different fare, seats are allowed to release in lower fare PNR only.


7.Payment Information


Deposit
MYR per passenger MYR per passenger MYR per passenger
Cabin Type Domestic / Asean Others
 Economy Cabin 100 200
 Business Cabin 200 300

  1. To be paid within 3 days (72 hours) upon request of group fare
  2. Seat will be secured once deposit is fully paid.
  3. Travelling date within 1 month, full payment is required upon acceptance of fare quoted in order to secure the seats.

Full Payment
  1. Must be completed 21 days before departure.
  2. Taxes may vary at point of ticketing.

Note: Full payment is non-refundable once collected.

Payment Mode
  1. Cash/cheque deposit or
  2. Credit Card or
  3. GIRO

Note : - Cheque deposit is NOT accepted if departure date is within 14 days.
- The bank in slip should be scanned and email to group@malindoair.com


Malindo Air Bank Account Details:

Account Name: MALINDO AIRWAYS SDN BHD
Bank: Maybank
Account No: 512080513090


8.Clause

  1. For peak dates/blackout date or special events where a group takes a significant proportion of the aircraft capacity,
  2. Malindo Air may stipulate a high deposit requirements or more restrictive payment and ticketing deadline.


9.Operation Hours

Monday to Friday (9.00am - 6.00pm)
Weekend and Public holidays - closed



REMARKS: Malindo Air reserves the right to amend or revise the terms & conditions as it deems fit.