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Group Booking Terms and Conditions
Please read the Terms and Conditions below carefully. For a group booking quotation and any related queries, please email us at [email protected]
1. Group Size
- Minimum group size is 10 passengers and above.
2. Airfares Quotation
- Fare quotation is based on seat availability upon request and applicable for three (3) working days only.
- Re-quotation is applicable for one (1) working day only.
- Air fare and booking class may vary upon confirmation.
- Fare quoted inclusive of base fare and taxes.
Baggage Allowances
- Economy cabin (Boeing / ATR Flt) (OD only) : 20kg except Dhaka - 35kg
- Business cabin (OD only) : 40kg
Seat Selection
- Group seat selection is free of charge except for selected seats, e.g. cool seats where a fee will be applicable.
Meals
- Available for pre-purchase with extra cost
3. Applicable Routing
- Re-routing is not permitted for group booking.
4. Ticketing / Name list
- Name list must be submitted latest 14 days before departure.
- Ticketing 10 days before departure.
5. Penalties / Changes
Name Change
- Before Ticketing : Permitted
- After Ticketing :
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- More than 48 hours : Two(2) passengers name change is allowed without penalty. Subsequent change is allowed with penalty.
- Domestic Flight : MYR100 per passenger
- International Flight : MYR150 per passenger - Less than 48 hours : Name change is not permitted.
- More than 48 hours : Two(2) passengers name change is allowed without penalty. Subsequent change is allowed with penalty.
Date Change
- Before ticketing: NOT permited
- After ticketing: Changes permitted for reissue / revalidation . Subject to change fees and fare difference
6. Cancellation
- Full payment will be forfeited for each passenger released
7. Payment Information
Deposit
- 30% deposit of the total fare amount to be paid within 3 days (72 hours) upon request of group fare.
- Seat will be secured once deposit is fully paid.
- Travelling date within 1 month, full payment is required upon acceptance of fare quoted in order to secure the seats.
Full Payment
- Must be completed 30 days before departure.
- Taxes may vary at point of ticketing.
Note : Group tickets are non-refundable.
Payment Mode
- Top up through portal
- Credit Card or
- GIRO (online banking)
8.Clause
- For peak dates/blackout dates or special events where a group takes a significant proportion of the aircraft capacity.
- Batik Air may stipulate a high deposit requirements or more restrictive payment and ticketing deadline.
- Flight reschedule/retimed by Batik Air ;
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- Refund is permitted in the event the flight is rescheduled later in excess of 2 hours or rescheduled earlier in excess of 30 minutes of the scheduled departure.
- Batik Air will offer an additional 1x free change to another flight of their choice, at no extra charge.
- All the rebooking must be done before 72hrs from the original dates.
- New travel date must be within 6 months of the original date of travel.
- Passenger may select any flight excluding the peak dates/blackout dates or special events.
- Blackout dates cover all school holidays and public holidays.
- Failure to comply with any of terms and conditions will result in immediate cancellation of the bookings.
9. Operation Hours
Monday to Friday: 9.00am - 6.00pm
Weekend and Public holidays - closed
REMARKS: Batik Air reserves the right to amend or revise the terms & conditions as it deems fit.