Group Booking Terms and Conditions
Please read the Terms and Conditions below carefully. For a group booking quotation and any related queries, please email us at group@malindoair.com
1. Group Size
- Minimum group size is 10 passengers and above.
2. Airfares Quotation
- Fare quotation is based on seat availability upon request and applicable for three (3) working days only.
- Re-quotation is applicable for one (1) working day only.
- Air fare and booking class may vary upon confirmation.
- Fare quoted inclusive of base fare and taxes.
Baggage Allowances
- Economy cabin (OD only) : 25kg except Dhaka - 35kg
- Business cabin (OD only) : 40kg
- All ATR flights: 15kg
Note : Those flights operated by Batik Air (Malaysia) 20kg on Economy, and 30kg on Business cabin.
Seat Selection
- Group seat selection is free of charge except for selected seats, e.g. cool seats where a fee will be applicable.
3. Applicable Routing
- Re-routing is not permitted for group booking.
4. Ticketing / Name list
- Name list must be submitted latest 14 days before departure.
- Ticketing 10 days before departure.
5. Penalties / Changes
Name Change
- Before Ticketing : Permitted
- After Ticketing :
-
- More than 48 hours : Two(2) passengers name change is allowed without penalty. Subsequent change is allowed with penalty.
- Domestic Flight : MYR100 per passenger
- International Flight : MYR150 per passenger - Less than 48 hours : Name change is not permitted.
- More than 48 hours : Two(2) passengers name change is allowed without penalty. Subsequent change is allowed with penalty.
Date Change
- Before 45 days departure allowed to change date with penalty and fare difference
- Domestic Flight : MYR100 per passenger
- International Flight : MYR200 per passenger - Less than 45 days date change are not allowed.
6. Cancellation
- Before 45 days departure, cancellation allowed up to 20% without any charges.
Note : In the event cancellation more than 20%, full deposit paid will be forfeited for each passenger released. - Between 45 days to 21 days, cancellation allowed up to 20% with full deposit forfeited for each passenger.
Note : In the event cancellation more than 20%, full payment will be forfeited for each passenger released. - Below 21 days, no cancellation allowed. 100% Materialization rate applied.
Note : In the event if there is cancellation of seats, full payment will be forfeited for each passenger released. - Cancellation within 24 hours to flight departures is considered a NO-SHOW (non- refundable).
*If passenger holding more than 1 PNR with different fare, seats are allowed to release in lower fare PNR only.
7. Payment Information
Deposit
MYR per passenger | MYR per passenger | MYR per passenger |
---|---|---|
Cabin Type | Domestic / Asean | Others |
Economy Cabin | 100 | 200 |
Business Cabin | 200 | 300 |
- To be paid within 3 days (72 hours) upon request of group fare.
- Seat will be secured once deposit is fully paid.
- Travelling date within 1 month, full payment is required upon acceptance of fare quoted in order to secure the seats.
Full Payment
- Must be completed 21 days before departure.
- Taxes may vary at point of ticketing.
Note : Group tickets are non-refundable.
Payment Mode
- Cash / Cheque Deposit or
- Credit Card or
- GIRO
Note :
- Cheque deposit is NOT accepted if departure date is within 14 days.
- The bank in slip should be scanned and email to group@malindoair.com
Malindo Air Bank Account Details:
Account Name: MALINDO AIRWAYS SDN BHD
Bank: Maybank
Account No: 512080513090
8.Clause
- For peak dates/blackout dates or special events where a group takes a significant proportion of the aircraft capacity.
- Batik Air may stipulate a high deposit requirements or more restrictive payment and ticketing deadline.
- Flight reschedule/retimed by Batikair ;
-
- Refund is permitted in the event the flight is rescheduled later in excess of 2 hours or rescheduled earlier in excess of 30 minutes of the scheduled departure.
- Batikair will offer an additional 1x free change to another flight of their choice, at no extra charge.
- All the rebooking must be done before 72hrs from the original dates.
- New travel date must be within 6 months of the original date of travel.
- Passenger may select any flight excluding the peak dates/blackout dates or special events.
- Blackout dates cover all school holidays and public holidays.
- Failure to comply with any of terms and conditions will result in immediate cancellation of the bookings.
9. Operation Hours
Monday to Friday (9.00am - 6.00pm)
Weekend and Public holidays - closed
REMARKS: Batik Air reserves the right to amend or revise the terms & conditions as it deems fit.