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Group Booking Terms and Conditions

Please read the Terms and Conditions below carefully. For a group booking quotation and any related queries, please email us at [email protected]

1. Group Size

  1. Minimum group size is 10 passengers and above.

2. Airfares Quotation

  1. Fare quotation is based on seat availability upon request and applicable for three (3) working days only.
  2. Re-quotation is applicable for one (1) working day only.
  3. Air fare and booking class may vary upon confirmation.
  4. Fare quoted inclusive of base fare and taxes.

Baggage Allowances

  1. Economy cabin (Boeing / ATR Flt) (OD only) : 20kg except Dhaka - 35kg
  2. Business cabin (OD only) : 40kg

Seat Selection

  1. Group seat selection is free of charge except for selected seats, e.g. cool seats where a fee will be applicable.


  1. Available for pre-purchase with extra cost

3. Applicable Routing

  1. Re-routing is not permitted for group booking.

4. Ticketing / Name list

  1. Name list must be submitted latest 14 days before departure.
  2. Ticketing 10 days before departure.

5. Penalties / Changes

Name Change
  1. Before Ticketing : Permitted
  2. After Ticketing :
    • More than 48 hours : Two(2) passengers name change is allowed without penalty. Subsequent change is allowed with penalty.
                   - Domestic Flight     : MYR100 per passenger
                   - International Flight : MYR150 per passenger
    • Less than 48 hours : Name change is not permitted.

Date Change
  1. Before ticketing: NOT permited
  2. After ticketing: Changes permitted for reissue / revalidation . Subject to change fees and fare difference
Note: Please email [email protected] for further details.

6. Cancellation

  1. Full payment will be forfeited for each passenger released

7. Payment Information

  1. 30% deposit of the total fare amount to be paid within 3 days (72 hours) upon request of group fare.
  2. Seat will be secured once deposit is fully paid.
  3. Travelling date within 1 month, full payment is required upon acceptance of fare quoted in order to secure the seats.
Full Payment
  1. Must be completed 30 days before departure.
  2. Taxes may vary at point of ticketing.

Note : Group tickets are non-refundable.

Payment Mode
  1. Top up through portal
  2. Credit Card or
  3. GIRO (online banking)


  1. For peak dates/blackout dates or special events where a group takes a significant proportion of the aircraft capacity.
  2. Batik Air may stipulate a high deposit requirements or more restrictive payment and ticketing deadline.
  3. Flight reschedule/retimed by Batik Air ;
    • Refund is permitted in the event the flight is rescheduled later in excess of 2 hours or rescheduled earlier in excess of 30 minutes of the scheduled departure.
    • Batik Air will offer an additional 1x free change to another flight of their choice, at no extra charge.
    • All the rebooking must be done before 72hrs from the original dates.
    • New travel date must be within 6 months of the original date of travel.
    • Passenger may select any flight excluding the peak dates/blackout dates or special events.
  4. Blackout dates cover all school holidays and public holidays.
  5. Failure to comply with any of terms and conditions will result in immediate cancellation of the bookings.

9. Operation Hours

Monday to Friday: 9.00am - 6.00pm
Weekend and Public holidays - closed

REMARKS: Batik Air reserves the right to amend or revise the terms & conditions as it deems fit.