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Customer Care Centre

Wherever you are in the world, know that we’re only a call away. Contact us at anyone of our call centres with the contact details and numbers listed below.

General Enquiries

Email: customer_care@malindoair.com
Operating Hours : 9am - 6pm ( GMT+8 )
Monday to Sunday


Batik Air Business Class

Whatsapp: +62 811-1938-0888 (chat only)
Operating Hours: 9am - 6pm (GMT+8)   
Monday to Sunday


Malaysia

Customer Care Centre

Whatsapp: +62 811-1938-0888 (chat only)
Operating Hours: 9am - 6pm (GMT+8)  
Monday to Sunday
Email: customer_care@malindoair.com


Batik Air Lost & Found Services

Whatsapp: +62 811-1938-0888 (chat only)
Lost & Found Call Centre : Daily 9am - 6pm (GMT+8)  
Email: baggage@malindoair.com
Lost & Found Operations : 4am - 12am (GMT+8)


Dedicated Corporate Helpdesk

Email us at: corporate@malindoair.com 
Operating Hours: 9am - 6pm (GMT+8)   
Monday to Friday


Government Travel Contact

Bahagian Perhubungan Kerajaan
Malindo Airways Sdn. Bhd.
Meritus@ Oasis Coporate Park,
B2-1-01 Jalan PJU 1A/2,
Ara Damansara 47301 Petaling Jaya,
Selangor Darul Ehsan, Malaysia.

Whatsapp: +62 811-1938-0888 (chat only)
Fax: +603-5036 7059
Email: govwpua@malindoair.com

Singapore

Customer Care Centre

Whatsapp: +62 811-1938-0888 (chat only) (Malaysia)
Operating Hours: 9am - 6pm (GMT+8)
Monday to Sunday

Email: customer_care@malindoair.com


India

Customer Care Centre

Whatsapp: +62 811-1938-0888 (chat only)
General Enquiries Email: info_india@malindoair.com
Operating Hours: Monday to Friday: 9.30am - 5.30pm     
Saturday: 9.30am - 2pm
Sunday: Closed


Australia / New Zealand

Customer Care Centre

Australia

Whatsapp: +62 811-1938-0888 (chat only)
General Enquiries Email: batikair@airlinerepservices.com
Operating Hours: Mon to Fri: 0900 to 2000 hours (AEST)
Saturday/Sunday & Public Holiday : Closed

New Zealand

Whatsapp: +62 811-1938-0888 (chat only)
General Enquiries Email: batikair@airlinerepservices.com
Operating Hours: Mon to Fri : 0900 - 1700 hrs (NZ Time)     
Saturday/Sunday & Public Holiday: Closed