Customer Care Centre
Wherever you are in the world, know that we’re only a call away. Contact us at anyone of our call centres with the contact details and numbers listed below.
Email: od_customercare@malindoair.com
Operating Hours : 9am - 6pm ( GMT+8 )
Monday to Sunday
Whatsapp:+62 811-1938-0888 (chat only)
Operating Hours: 9am - 6pm (GMT+8)
Monday to Sunday
Malaysia
Customer Care CentreWhatsapp: +62 811-1938-0888 (chat only)
Operating Hours: 9am - 6pm (GMT+8)
Monday to Sunday
Email: od_customercare@malindoair.com
Batik Air Lost & Found Services
Whatsapp: +62 811-1938-0888 (chat only)
Lost & Found Call Centre : Daily 9am - 6pm (GMT+8)
Email: baggage@malindoair.com
Lost & Found Operations : 4am - 12am (GMT+8)
Dedicated Corporate Helpdesk
Email us at: corporate@malindoair.com
Operating Hours: 9am - 6pm (GMT+8)
Monday to Friday
Government Travel Contact
Bahagian Perhubungan Kerajaan
Malindo Airways Sdn. Bhd.
Meritus@ Oasis Coporate Park,
B2-1-01 Jalan PJU 1A/2,
Ara Damansara 47301 Petaling Jaya,
Selangor Darul Ehsan, Malaysia.
Whatsapp: +62 811-1938-0888 (chat only)
Fax: +603-5036 7059
Email: govwpua@malindoair.com
Singapore
Customer Care CentreWhatsapp: +62 811-1938-0888 (chat only)
Operating Hours: 9am - 6pm (GMT+8)
Monday to Sunday
Email: od_customercare@malindoair.com
India
Customer Care Centre
Whatsapp: +62 811-1938-0888 (chat only)
General Enquiries Email: info_india@malindoair.com
Operating Hours: Monday to Friday: 9.30am - 5.30pm
Saturday: 9.30am - 2pm
Sunday: Closed
Australia / New Zealand
Customer Care Centre
Australia
+61 2 8248 0035
General Enquiries Email: batikair@airlinerepservices.com
Operating Hours: Mon to Fri: 0900 to 2000 hours (AEST)
Saturday/Sunday & Public Holiday : Closed
New Zealand
0800 002 922
General Enquiries Email: batikair@airlinerepservices.com
Operating Hours: Mon to Fri : 0900 - 1700 hrs (NZ Time)
Saturday/Sunday & Public Holiday: Closed