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OFFICIAL STATEMENT - SCAM ALERT

10 December 2014
by Malindoair by Malindoair

A group of scammers posing as Malindo Air staff claiming to sell Malindo Air tickets ..


KUALA LUMPUR, 28 Nov 2014 – Malindo Air wishes to bring to attention a group of scammers posing as Malindo Air staff claiming to sell Malindo Air tickets at promotional or unbelievably cheap fares. We have received reports from our customers that these scammers appear to be persistent, with some reporting that they have received incessant calls in a day.

We would like to advise the public to be wary over such scams and to avoid the calls where necessary. Under strict circumstances, Malindo Air staff will only contact a customer directly to discuss booking details and none otherwise, such as transaction verification processes.

Should you receive a suspicious call declaring to be from Malindo Air asking for your bank and credit card details, please do not proceed. Similarly, do not proceed if you are asked to transfer cash into another bank account. It must be clarified that we only accept cash or cheque deposits, whereas credit card payment services are only available at Malindo Air ticketing counters nationwide.

We urge the public to take caution and take the necessary steps to halt and report the incoming scam calls. The public is advised to contact our Call Centre directly from 9am-9pm at 03-7841 5388 should they encounter problems with these scams.

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