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Service Recovery for AUS Bushfire 07012020

08 January 2020
by Malindoair by Malindoair

Any guest holding a valid Malindo Air (816) ticket to and from AUSTRALIA, issued on/before -7th JAN 2020 and travelling to and from AUSTRALIA between 07th JAN 2020 till the 31st JAN 2020 are given the following options:

1. Changes to travel date (for the same destination)

  • Subject to seat availability
  • Change fee & Fare Differences will be waived
  • All changes must be made prior to the original ticketed departure date
  • Validity of new travel date is not more than 6months from the original departure
  • All details of the original ticket are to be shown on the new ticket including fare basis and fare calculation

Travelers, and travel advisors, can get the latest weather updates for all parts of Australia, including fire warnings, on the country’s Bureau of Meteorology website.

Passengers can call our Call Center at +603 7841 5388 or walk-in to our ticketing office for more assistance.

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