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Revised Call Center operating hours

24 March 2020
by Batik Air Malaysia by Batik Air Malaysia

Dear Valued Customers,

In view of the extended Restricted Movement Order issued by the Malaysian Government, the Malindo Air Call Center which normally closes daily at 2200 hours will now be revised to operate from 0900 to 1700 hours (Malaysia Time GMT +8) for the period 28 March to 14 April 2020.

The Call Center is also experiencing a very high volume of calls and emails due to the ongoing crisis. Customers who do not have immediate or urgent travel requirements, to call at a later date or email to [email protected] for any assistance required. We will then contact the passengers as required.

Malaysia Call Center number: +603 - 7841 5388
Malaysia Customer Care Email: [email protected]
Temporary operating hours: 0900 to 1700 hours (28 March to 14 April 2020)

Australia Call Center Daily operating hours will remain unchanged
Malaysia time: 0900 to 1700 hours (GMT +8)
Australian time 1200 to 2000 hours (AEST),(GMT +11) 0900 to 1700 hours (AWST) (GMT +8)
Closed on Saturday/Sunday & Public Holidays

Australia Call Center number: +61 280 730 133
Australia Customer Care Email: [email protected]