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Revised Call Center operating hours

11 April 2020
by Batik Air Malaysia by Batik Air Malaysia

Dear Valued Customers,

In view of the Restricted Movement Order issued by the Malaysian Government, the Malindo Air Call Center which normally closes daily at 2200 hours will now be revising the operating hours from 0900 to 1800 hours (Malaysia Time GMT +8) until further notice.

The Call Center is also experiencing a very high volume of calls and emails due to the ongoing crisis. Customers who do not have immediate or urgent travel requirements, to call at a later date or email to [email protected] for any assistance required. We will then contact the passengers as required.

Malaysia Call Center number: +603 - 7841 5388
Malaysia Customer Care Email: [email protected]
Temporary operating hours: 0900 to 1800 hours

Australia Call Center Daily operating hours will remain unchanged
Malaysia time: 0900 to 1800 hours (GMT +8)
Australian time 1100 to 2000 hours (AEST),(GMT +10) 0900 to 1800 hours (AWST) (GMT +8)

Australia Call Center number: +603 - 7841 5388
Australia Customer Care Email: [email protected]