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  • MALAYSIA Entry & Exit Requirements

    The Government of Malaysia requires ALL TRAVELLERS entering Malaysia (both Malaysians and foreign nationals)
      • To undergo 14 days quarantine for those WITH the Negative RT-PCR COVID-19 test results
    Details of eligibility and all other requirements for entry into Malaysia remains unchanged as shown below.

    Entry Restrictions:
    In conjunction with the Prime Minister of Malaysia’s announcement on the "Recovery Movement Control Order (RMCO)" the following revised travel restrictions will come into effect as of 10 June 2020 onward:

    A. Eligible categories for entry
    1. Malaysians
    (Malaysians who left Malaysia past the announcement of the government’s MCO ruling on 18 Mar 2020 will only be permitted re-entry with written approval from the Immigration of Malaysia. The RMCO is in force up to 31 Dec 2020)
    1.1. Overseas Travel (Exit Malaysia)
    1.1.1 Following categories DO NOT require Malaysian Immigration dept prior approval:
    • Diplomats and dependent working abroad;
    • Students;
    • Student undertaking exams;
    • Permanent Resident, Resident Pass, Working Pass holders;
    • Shipping and Petroleum company employees and sign on activities;
    • Acceptance of Employment offer; and/or
    • Accompanying students to study abroad (Limited to 2 persons accompanying).
    1.1.2 Categories above MUST present a supporting letter to Immigration Officer upon exiting Malaysia.
    1.1.3 The Categories below, MUST obtain prior approval from Immigration Department of Malaysia :
    • Attending meetings, seminar, exhibitions and business purposes; and/or
    • Emergency cases.
    1.1.4 Categories that are not allowed to leave/exit Malaysia includes the following:
    • Tourist purposes; and
    • Social visits.
    1.2 Re-Entry Into Malaysia:
    • All Malaysian nationals are allowed to re-enter Malaysia without prior approval from Immigration department of Malaysia regardless of their travel history during MCO (Movement Control Order) period, arriving from restricted countries including long term pass holders of those restricted countries.
    2. Foreigners
    (Holdings prior approval from Immigration of Malaysia)
    a. Expatriate Pass (Category 1)
    b. Resident Pass – Talent (RP-T)
    c. Dependent Pass of the category mentioned above (a & b)
    d. Foreign Maids of the category mentioned above (a & b)
    e. Expatriate Pass (Category 2 & 3) permitted with DG of Immigration (KPI) approval
    f. Professional Visit Pass (Specialist Category) permitted with DG of Immigration (KPI) approval
    g. International Students, permitted with DG of Immigration (KPI) approval
    h. Health Visits (MHTC), permitted with DG of Immigration (KPI) approval
    3. MM2H pass holders

    B. Ineligible categories for entry with effect from 07Sep2020
    1. Nationals, Long-Term Pass holders and Foreign Nationals residing in the countries listed below:
    1.United Kingdom
    8.S. Africa
    11. Saudi Arabia
    22. Mexico
    23. United States of America


    Passengers from these countries WILL NOT BE PERMITTED TO ENTER MALAYSIA for the following type of visa/travel documents. Previously granted entry approval will not be valid during this period.
    1.Permanent Residents
    2. Malaysia My Second Home Program (MM2H) pass holders
    3.Resident passholders
    4. Husband/Wife/Child of Malaysian Nationals
    5. Student Pass
    6.Temporary Work Visit Pass

    These categories are allowed to transit in KUL without clearing Immigration and must remain in the transit area and check-in at airside hotels i.e. Sama-Sama Express for overnight stay.
    EXEMPTION FOR ENTRY RESTRICTION will only be granted for the following categories:
    1. Eligible Diplomats under exemption order and dependants. Diplomats or consulate staff without pass/first time entry/or residing at other countries such as United Nations (UN)/World Health Organisation (WHO) /United Nations Development Programs (UNDP) passport holders are required to obtain prior approval for entry from Dept of Immigration Malaysia.
    2. Seamen entry for sign-on or joint ship activities. Letter of Guarantee (LG), Seaman Book must be presented upon entry.
    3. Pilots and Flight Attendants (commercial or private jet) entry as crew or passengers with General Declaration (GD) for onwards flight operation.
    4. Oil and Gas crew and professional workers with previously issued valid entry pass and granted entry approval by the Dept of Immigration Malaysia.

    C. International Arrivals Malaysia
    The Government of Malaysia requires ALL travellers entering Malaysia (both Malaysians and foreign nationals) to:
    1. Download and complete the Indemnity and Undertaking Letter (LoU) here and email it to your respective Malaysian Embassy / Consulate for the issuance of Travel Notice
    2. Submit the Travel Notice issued by the Malaysian Embassy / Consulate Office to Malindo Air at check-in
    3. Download and activate the MySejahtera mobile app here prior to departure to Malaysia. You may also download from the Apple App Store or the Google Play Store. MySejahtera app FAQ here
    4. Revised quarantine regulations
      • To undergo 14 days quarantine for those WITH the Negative RT-PCR COVID-19 test results
    5. Public health authorities will conduct health screening, a COVID-19 test and confirm activation of the MySejahtera app.

    D. International Arrivals to the state of Sarawak, Malaysia
    1. Required to apply for permission to enter Sarawak and eHealth Declaration Form (eHDF) . FAQ link here
    2. Quarantine of 14 days will continue to apply for all passengers entering the state of Sarawak.
    3. Passengers travelling from Peninsula Malaysia, Sabah and Labuan into the state of Sarawak are no longer required to have a PCR test with effect from 22 Mar2021.

    E. For international arrivals to the state of Sabah, Malaysia
    1. Required to apply for permission to enter Sabah and e Health declaration Form (eHDF)

    F. Malaysia Domestic Travel
    1. All travellers within Malaysia MUST download and activate the MySejahtera mobile app here
    2. During the MCO 2.0 period between 13 January 2021 up to 04 February 2021, passengers are required to obtain the Police Permit for Inter-state travel involving MCO states within Malaysia.

    1. Sarawak

    1.1. For domestic entry to Sarawak, travellers must fill up Sarawak's eHealth Declaration Form (eHDF). FAQ link here.
    1.2. New process for the Integrated EnterSarawak & eHDF (IEH)for Travellers, before departure and upon arrival summary
    1.3. Travellers submit the Integrated EnterSarawak & eHDF (IEH) via  sdmc.sarawak.gov.my
    • Travellers receive SDMC email on application. If application is approved, within 12 hours before Flight, Traveller to submit e-Health Declaration (EHDF) via approval’s email to get QR Code with BLUE or GREEN lane
    • For successful departure into Sarawak, each traveller must submit and present the Integrated EnterSarawak & eHDF (IEH) for check-in process. There must be an indicator of APPROVED and BLUE or GREEN lane.
    • Upon arrival in Sarawak, each traveller must have submitted the Integrated EnterSarawak & eHDF (IEH). There must be an indicator of APPROVED and BLUE or GREEN lane. Each traveller that has yet to apply Integrated EnterSarawak & eHDF (IEH) will be assisted accordingly.
    • Each traveller will be segregated on arrival according to the QR Code’s BLUE or GREEN lane. If any traveller has a temperature above 37.8 Celsius (or as advised by the Ministry of Health) detected via thermal scanner, the traveller is required to queue in BLUE lane for Health Screening.  GREEN lane travellers shall proceed to scan QR Code for clearance process.
    • Upon health screening at BLUE lane, wristbands will only be issued for Travellers under Quarantine Order and Stay Home Notice. Others shall proceed to scan the QR Code for clearance process.

    2. Sabah

    SOP for the MCO for Kota Kinabalu, Penampang and Putatang, Sabah
    2.2 Only Malaysians from Sabah, their spouses and dependants, Sabah Permanent Residents, Passengers holding valid passes issued by the Malaysian Immigration Department (Sabah) including their spouses, Malaysians (non-Sabahan) studying in Sabah, those travelling for essential services holding valid passes issued by the Malaysian Immigration Department (Sabah) and Federal Government personnel based/working in Sabah are permitted to enter the Sabah.
    2.3 Non-Sabahans and foreigners working in Sabah must present a valid work permit or any exemption order as issued by Sabah Immigration upon arrival.
    2.4 Passengers other than those stated above are required to obtain special permission from the Sabah Chief Minister's Department before entering the state. For any enquiries, you may contact the department at 088-369434 (24hours), and the application process will take approximately 7 working days or visit https://phednp.wixsite.com/website for more information
    2.5 For domestic entry to Sabah, travellers must fill up Sabah and e Health declaration Form (eHDF)  or scan QR code below 12 hours before arrival

    2.6 With effect from 27 September 2020 up to 10 October 2020, passengers departing from any airport in Sabah are required to comply to the following upon arrival in KLIA:
    • Exit KLIA airport via the International lounge
    • Proceed to Ministry of Health Swab Test area (separated from International passengers)
    • Download, register and check-in with MySejahtera apps upon arrival
    • Undergo COVID-19 PCR test
    • Issued a pink wristband & Home Surveillance Order (HSO)
    • Return home for the quarantine and await for the PCR test results
    2.7 Individuals returning from overseas are required to undergo COVID-19 tests prior to arriving in Sabah will require and will be quarantined at designated hotels/centers for a 7 day period with all costs to be borne by the individual.Details on costing can be viewed online via Pdf file
    2.8 The fee/charges for the Covid-19 detection tests on arrival at KLIA are as displayed below:

    6. Full guidelines, forms and FAQ details are available here

    G: Transit Exceptions:
    Foreign nationals may transit through the international terminals of Malaysian airports as long as they are not required to pass through immigration while in transit. Transfer from international flight to domestic flight is not allowed except for eligible Malaysians travelling to Sabah & Sarawak.

    H:  Malaysians exiting (Students, Working Abroad)
    As of 24 June 2020, Malaysians going abroad for studies and work are permitted to travel without prior documentation from Jabatan Imigresen Malaysia. However a valid student pass, offer letter, work permit or other valid documentation will be required to be presented to the Immigration Officer on duty.

  • CHINA Entry & Exit Requirements

    CHINA Exit/Entry Requirements (Updated 31 MAY 2021)
    People’s Government of Guangzhou Municipality
    Notice regarding controlling the flow of passengers leaving Guangzhou (effective 31May 2021, 14:00UTC)
    In order to better control COVID19 risk, following decisions are made for People’s Government of Guangzhou Municipality:
    1. Passengers who are to depart from Guangzhou Airport, railway and bus stations, must have “GREEN” QR codes in their mobile phones and must have PCR test certificates. The PCR test must be done within 72 hours before departure. Passengers that are not able to present PCR test report can apply for tickets refund;
    2. Both passengers and bus drivers are requested to have PCR test certificates shown, the tests must have been done within 72 hours before departure;
    3. For cargo transportation vehicles, a specific PCR test by location will be established;
    PDF file here.

    (Updated 4 Aug 2020):
    1. The Civil Aviation Administration of China, the General Administration of Customs of China and the Ministry of Foreign Affairs announced that with effect from 20 August 2020, Chinese and foreign travellers who are to fly from MALAYSIA TO CHINA are required to take nucleic acid tests for COVID-19 within 5 days before boarding and only those who test negative will be allowed to board the plane.
    2. Chinese passengers who are to fly from Malaysia to China are required to complete health declaration form and get health codes in advance on the Wechat mini program COVID-19 Prevention Health Code International Version. Health codes of passengers will be checked during the check-in or before boarding.
    3. The following information is IMPORTANT for your reference:
    • A passenger who presents one of the following health codes may board the flight:
    - a green health code with an airplane mark (see attachment I below)
    - a green health code with an "HS" mark (see attachment 2 below). This type of health code has a validity period. The code will tum gray when expired (see attachment 3 below).
    • In the case of a flight delay, please check the validity of the health code based on the original departure time, and if valid, please allow the passenger with such a gray code on board.
    4.  Passport or other travel document numbers (with some digits in the middle replaced by asterisks) shown on the top of the above-mentioned health codes can be used to verify whether a passenger is presenting his or her own code.
    5. For Chinese passengers departing from Malaysia and ultimately bound for China who transfer via other countries, the above-mentioned procedures for checking health codes should also be strictly followed to avoid being denied boarding for the connecting flight.

  • NEPAL Entry & Exit Requirements

    Nepal Entry/exit requirements for flights to KTM (effective 01 Sept2020)
    1. ALL passengers MUST must have a PCR negative report with a validity of 72hrs for boarding pass issuance by the airline
    2. Upon arrival, all passengers should observe HOME QUARATINE for 14 DAYS.
    3. All passengers MUST fill out the online form which is provided by CCMC here(www.ccmc.gov.np) and have the BARCODE or the PRINTED COPY with them.
    4. Diplomatic passengers are to coordinate with Home Affairs and counselors with their ID card and diplomatic passport or official passport and visas it should be according to the circular published by Nepal Immigration.
    5. Any Diplomatic passenger arriving for the FIRST TIME first time is required to carry an appointment letter and diplomatic passport or official passport.
    6. All passengers arriving at KTM are to follow the procedures provided by the Ministry of Health and Population.
    7. The list of hotels set aside by the Government can be found on www.tourismdepartment.gov.np and www.daokathmandu.moha.gov.np
    8. The Nepal Government has the right to stop any flights with or without prior information from The Ministry of Culture, Tourism and Civil Aviation.

  • SINGAPORE Entry & Exit Requirements

    Reciprocal Green Lane (RGL) from Singapore to Malaysia
    The Reciprocal Green Lane (RGL) is to facilitate essential business and official travel between both countries for up to 14 days.

    Eligibility & Conditions
    1. All nationalities legally residing in Singapore, who need to make a single entry to Malaysia for business or official purpose, up to 14 days.
    2. Travellers must be sponsored by either a company or government agency in Malaysia. The sponsoring company / relevant government agency must apply the Travel Pass here online on behalf of the traveller at least 10 working days prior to entry into Malaysia.
    3. Travellers must have remained in Singapore for at least 14 days prior to departure to Malaysia
    4. Travellers should monitor their health status before leaving Singapore
    5. Travellers should present the following documents at check-in counter before departure from Singapore to Malaysia:
    • Negative COVID-19 PCR test result from these clinics
    • Valid visa (for visa-required passport holders)
    • Letter of Invitation issued by the Malaysian government specifically for essential business or official travel under the RGL
    6. Please refer to the following website for the applicable documentation: Safe Travel Pass
    7. For additional information, please check the guidelines here.

    Malaysia to Singapore Safe Travel Lanes to facilitate shorter term entry into Singapore.

    Reciprocal Green Lane
    Periodic Commuting Arrangement

    Requirements & Process
    Requirements & Process
    Terms & Conditions
    Frequently Asked Questions
    Apply Now

    On 14 July 2020, Singapore and Malaysia agreed to implement the Reciprocal Green Lane (RGL) to facilitate short-term essential business and official travel between both countries.
    The SafeTravel Pass is a mandatory document for in-bound travellers for short-term essential business and official travel from Malaysia to Singapore via the Singapore-Malaysia RGL.
    The RGL is only applicable for travel between (i) airports in Singapore and Malaysia which have available non-stop flight routes and (ii) land checkpoints.

    Business or official travellers seeking to make essential travel via the RGL to Singapore from Malaysia must be sponsored by either a Singapore-based company or a Singapore Government agency, which will file an application on behalf of the applicant for a SafeTravel Pass.

    Travellers (who are not Singapore Citizens, Permanent Residents or Long-Term Pass holders) without a valid SafeTravel Pass will be refused entry into Singapore.
    For more information on the Terms and Conditions of the SafeTravel Pass, please click here.

    Process Overview
    Before Entering Singapore
    Visa Requirements
    When the SafeTravel Pass application is approved, an approval letter will be sent via email to the sponsoring company or government agency.
    With the SafeTravel Pass approval, an approved applicant who is a visa-required passport holder can proceed to apply for a visa for travel to Singapore through the usual channels. If the applicant already has an existing valid visa, the visa suspension will be lifted when the SafeTravel Pass is approved, and he/she need not apply for a new visa. The applicant can check his/her visa status through this page.
    Those who do not require a visa prior to the COVID-19 pandemic will not need to apply for a visa for Green/ Fast Lane travel. Please refer to https://www.ica.gov.sg/enteranddeparting/before/entryvisa/ for more information on Singapore’s visa requirements.
    The approved applicant will have to electronically submit pre-trip health and travel history declarations and declare his/her accommodation in Singapore via the SG Arrival Card, before departing for Singapore. The SG Arrival Card can also be accessed via the Visit Singapore Travel Guide App.
    Travellers who are granted entry into Singapore are generally issued with a Visit Pass, of which the duration would be aligned to that accorded to the passport holder prior to the COVID-19 pandemic.

    Pre-Departure Measures
    Prior to travelling to Singapore, approved SafeTravel Pass travellers are required to:
    • Monitor their health status and refrain from travelling to Singapore if feeling unwell;
    • Have not travelled out of Malaysia in the entirety of the 14 days prior to departure;
    • Take a COVID-19 polymerase chain reaction (PCR) test within 72 hours from departure and obtain a certificate of having tested negative for COVID-19. The certificate must be from the accredited laboratories by the Ministry of Health Malaysia. The SafeTravel Pass applicant will bear the cost of the pre-departure PCR test.
    Travellers entering Singapore by air are also strongly encouraged to register and pre-pay for their post-arrival COVID-19 PCR test prior to departing for Singapore.
    In the event that the visitor is unable to make payment before departing to Singapore, please ensure that he/she has a mobile phone with an activated line upon arrival, as on-site payment would typically require an OTP being sent to the phone.
    Travellers entering Singapore by air and land are required to produce the following documents to the airline for pre-boarding checks and at the immigration counter respectively:
    • A valid SafeTravel Pass approval letter (the date of entry into Singapore must fall within the period of entry stated in the letter). Each SafeTravel Pass is valid for a single entry into Singapore;
    • A valid visa to enter Singapore (for visa-required passport holders who are short-term visitors to Singapore); and
    • A valid certificate of negative result for a COVID-19 PCR test taken within 72 hours before departure for Singapore (the certificate must be from the accredited laboratories by the Ministry of Health Malaysia).
    Travellers entering Singapore by air who do not produce the documents above at pre-boarding checks can be refused boarding.

    Arrival and Stay in Singapore
    Post-Arrival Measures
    The SafeTravel Pass traveller will undergo a COVID-19 PCR test at the airport/land checkpoint upon arrival in Singapore. The SafeTravel Pass traveller will bear the costs of the post-arrival COVID-19 PCR test in Singapore.
    At arrival immigration, approved SafeTravel Pass travellers should declare he/she is a SafeTravel Pass holder, and must produce:
    • A valid SafeTravel Pass for the intended week of travel,
    • A valid visa (for visa-required passport holders),
    • A negative COVID-19 PCR test result,
    • For arrivals by air, a return air ticket must be produced.
    Approved travellers without these documents will be refused entry into Singapore under the RGL arrangement.
    The host company or government agency will transport the traveller directly from the airport/land checkpoint to the declared self-sourced accommodation, adhering to prevailing health measures. The applicant must remain in the declared accommodation (non-residential address only) until a negative test result from the post-arrival COVID-19 PCR test is released. Thereafter, the traveller can proceed on the pre-declared controlled itinerary. The host company or government agency is responsible for monitoring the traveller’s adherence to the controlled itinerary.
    If tested positive for COVID-19, the traveller will undergo medical treatment at his/her cost.

    Measures during stay in Singapore
    SafeTravel Pass travellers to Singapore are required to download and use the TraceTogether app for the duration of their stay. If a traveller does not have a TraceTogether-compatible device, the host company or government agency shall provide one to the traveller.
    In addition to abiding by prevailing local public health and safety distancing measures, SafeTravel Pass travellers must adhere to a controlled itinerary for the first 14 days of stay in Singapore, which is limited to travel between places of business and accommodation, with limited contact with the community.. The traveller is prohibited from using public transportation for this purpose, with the exception of private hire cars/taxis or cohorted company transport.
    For more information on the Terms and Conditions of the SafeTravel Pass, please click here.

    Periodic Commuting Arrangement - Overview
    Periodic Commuting Arrangement - Overview
    • Malaysian Citizens/PRs Holding Singapore Work Pass
    • Singapore Citizens/PRs Holding Malaysia Work Pass
    Frequently Asked Questions
    Apply Now
    The Periodic Commuting Arrangement (PCA) is a Safe Travel Lane agreed between the Governments of Singapore and Malaysia. It supports companies in Singapore and Malaysia by facilitating the movement of workers between both countries. Companies that need to bring their employees into Malaysia or Singapore can sponsor an application.
    Under the PCA, approved travellers/employees are required to remain in their country of employment for at least 90 days before returning to their home country for short-term home leave. Cross-border entry under the PCA is only permitted via land at the Causeway and Second link. Upon entry into Singapore, PCA-approved travellers/employees are required to serve a 7-day Stay-Home Notice (SHN) before taking a COVID-19 Polymerase Chain Reaction (PCR) test.
    1. The term “Sponsor” refers to the company or government agency making the application on behalf of the traveller.
    2. The term “host” refers to the company or government agency that receives the traveller in the destination country/region. For company-sponsored travellers, the sponsor will also be the host company.

  • PAKISTAN Entry & Exit Requirements

  • BANGLADESH Entry & Exit Requirements

    Published on 02 Dec 2020

    1. Flights to Bangladesh from approved countries:
    - From Bahrain, China (People's Rep.), KSA, Kuwait, Malaysia, Maldives, Oman, Qatar, Sri Lanka, Singapore, Turkey, United Arab Emirates and the United Kingdom.
    - This does not apply to humanitarian, repatriation and evacuation flights.

    2. Physical distancing of personnel on duty at the airport and disinfection procedure for passenger, crew, aircraft, etc MUST be complied by all concerned following the directives of the CAAB.

    3. Passengers from Bangladesh intending to travel abroad MUST obtain the necessary travel documents from the relevant authorities of Bangladesh as well as the relevant authorities of the destination country as well as any other documents from the airlines. Where COVID-19 certificates are required for entry into other countries, passengers MUST obtain them ONLY FROM AUTHORIZED TEST FACILITIES/HOSPITALS.

    For further enquiries, visit www.malindoair.com, write in to Customer Care at customer_care@malindoair.com or contact the Call Centre at (60)3-7841 5388 from 9am to 6pm daily.

    4. All passengers arriving into Bangladesh will need to possess the MANDATORY PCR COVID-19 CERTIFICATE obtained within 72 hours of the flight time and to show it to the authorities upon arrival at the airport. If no COVID-19 symptoms are found, passengers will have to complete HOME QUARANTINE FOR 14 DAYS. If symptoms are found, passengers will be sent to a Government facility for isolation or treatment.

    5. Bangladeshi workers bearing a card issued by the Bureau of Manpower, Employment and Training and returning from countries where ADEQUATE TESTING IS NOT AVAILABLE, are entitled to carry and show any alternate test certificate such as antigen test certificates or other acceptable COVID-19 test certificates.

    6. Diplomats and their recognized family members MUST possess the MANDATORY PCR COVID-19 CERTIFICATE obtained within 72 hours of the flight time and to show it to the authorities upon arrival at the airport. If no COVID-19 symptoms are found, they will have to complete HOME QUARANTINE FOR 14 DAYS. If symptoms are found, passengers will be sent to a Government facility for isolation or treatment.

    7. Foreign Investors or Entrepreneurs entering Bangladesh MUST possess the MANDATORY PCR COVID-19 CERTIFICATE obtained within 72 hours of the flight time and to show it to the authorities upon arrival at the airport. If no COVID-19 symptoms are found on arrival health check and he intends to stay in Bangladesh for less than 14 days, they will be permitted to leave Bangladesh ,However, If symptoms are found, they will be sent to a Government facility for isolation or treatment.

    8. Children under the age of 10 are exempted from the provisions of para #3 to #7.

    9. The authorities of Bangladesh may from time to time amend and issue new instructions. All travellers are required to update themselves of the latest directives by checking for the latest updates at the official Government websites of the relevant countries.

The information herein is subject to the relevant Board of Authorities and operating stakeholders. Please note updates are done to its best efforts to ensure timeliness and accuracy. Passengers are reminded to check for the most recent updates with all the relevant authorities necessary for their entry and exit, to ensure they comply with the requirements. Malindo Air will not be liable for any claims by passengers who are denied boarding due to non compliance.or any other related matters.

• In view of the Covid-19 pandemic, countries across the globe are enforcing strict entry and exit restrictions on any inbound and outbound passengers into and from their territories as well as within their territories.
• Malindo Air will, therefore, require all its passengers to duly ensure that they have the necessary documentation and permission (including but not limited to passports, travel documents, health certifications, travel history, visas, and any other applicable documentation or permission) to enter or exit the respective countries or states in a country, as required by the applicable laws, regulations, and rules.
• Passengers are also strongly reminded of applicable COVID-19 travel requirements which may include but not limited COVID-19 testing, COVID-19 test results, and COVID-19 travel authorization which may be required for applicable destinations.
• Malindo Air will not be liable in any way whatsoever for you being denied entry by any authority nor responsible for any repatriation costs you may incur. You will also be liable to repay any fines/penalties imposed on us at your destination country or state for your denial of entry/exit.
Please be guided accordingly.

By Order of the Management,
Malindo Airways Sdn Bhd (1018546-W)
15 Oct 2020

For further enquiries, visit www.malindoair.com, write in to Customer Care at customer_care@malindoair.com or contact the Call Centre at (60)3-7841 5388 from 9am to 6pm daily.

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