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  • MALAYSIA Entry & Exit Requirements

    Entry Restrictions:
    In conjunction with the Prime Minister of Malaysia’s announcement on the "Recovery Movement Control Order (RMCO)" the following revised travel restrictions will come into effect as of 10 June 2020 onward:

    A. Eligible categories for entry
    1. Malaysians
    (Malaysians who left Malaysia past the announcement of the government’s MCO ruling on 18 Mar 2020 will only be permitted re-entry with written approval from the Immigration of Malaysia. The RMCO is in force up to 31 Dec 2020)
    2. Foreigners
    (Holdings prior approval from Immigration of Malaysia)
    a. Expatriate Pass (Category 1)
    b. Resident Pass – Talent (RP-T)
    c. Dependent Pass of the category mentioned above (a & b)
    d. Foreign Maids of the category mentioned above (a & b)
    e. Expatriate Pass (Category 2 & 3) permitted with DG of Immigration (KPI) approval
    f. Professional Visit Pass (Specialist Category) permitted with DG of Immigration (KPI) approval
    g. International Students, permitted with DG of Immigration (KPI) approval
    h. Health Visits (MHTC), permitted with DG of Immigration (KPI) approval
    3. MM2H pass holders

    B. Ineligible categories for entry with effect from 07Sep2020
    1. Nationals, Long-Term Pass holders and Foreign Nationals residing in the countries listed below:
    1.United Kingdom
    8.S. Africa
    11. Saudi Arabia
    22. Mexico
    23. United States of America

    Passengers from these countries will not be permitted to enter Malaysia for the following type of visa/travel documents. Previously granted entry approval will not be valid during this period.
    1.Permanent Resident
    2. Malaysia My Second Home (MM2H)
    3. Expatriate - All categories including Study Pass (category 1,2 and 3), Resident Talent Pass, Professional Visit Pass and Dependent Pass.idence Pass
    4. Husband/Wife/Child of Malaysian Nationals
    5. Student Pass
    6.Temporary Work Visit Pass

    These categories are allowed to transit in KUL without clearing Immigration and must remain in the transit area and check-in at airside hotels i.e. Sama-Sama Express for overnight stay.
    Exemption for the entry restriction will only be granted for the following categories:
    1. Eligible Diplomats under exemption order and dependants. Diplomats or consulate staff without pass/first time entry/or residing at other countries such as United Nations (UN)/World Health Organisation (WHO) /United Nations Development Programs (UNDP) passport holders are required to obtain prior approval for entry from Dept of Immigration Malaysia.
    2. Seamen entry for sign-on or joint ship activities. Letter of Guarantee (LG), Seaman Book must be presented upon entry.
    3. Pilots and Flight Attendants (commercial or private jet) entry as crew or passengers with General Declaration (GD) for onwards flight operation.
    4. Oil and Gas crew and professional worker with previously issued valid entry pass and granted entry approval by the Dept of Immigration Malaysia.

    C. International Arrivals Malaysia
    The Government of Malaysia requires ALL travellers entering Malaysia (both Malaysians and foreign nationals) to:
    1. Download and complete the Indemnity and Undertaking Letter (LoU) here and email it to your respective Malaysian Embassy / Consulate for the issuance of Travel Notice
    2. Submit the Travel Notice issued by the Malaysian Embassy / Consulate Office to Malindo Air at check-in
    3. Download and activate the MySejahtera mobile app here prior to departure to Malaysia. You may also download from the Apple App Store or the Google Play Store. MySejahtera app FAQ here
    4. Observe 14-day quarantine at government’s designated quarantine centres with the cost borne by the traveller (RM150 per day) upon arriving in Malaysia, effective 24 July 2020.
    5. Public health authorities will conduct health screening, a COVID-19 test and confirm activation of the MySejahtera app.

    D. International Arrivals to the state of Sarawak, Malaysia
    1. Required to apply for permission to enter Sarawak and eHealth Declaration Form (eHDF) here . FAQ link here

    E. For international arrivals to the state of Sabah, Malaysia
    1. Required to apply for permission to enter Sabah and e Health declaration Form (eHDF)

    F. Malaysia Domestic Travel
    All travellers within Malaysia MUST download and activate the MySejahtera mobile app here

    1. For domestic entry to Sarawak, travellers must fill up Sarawak's eHealth Declaration Form (eHDF) here. FAQ link here.
    2. New process for the Integrated EnterSarawak & eHDF (IEH)for Travellers, before departure and upon arrival summary
    3. Travellers submit the Int Integrated EnterSarawak & eHDF (IEH) via sdmc.sarawak.gov.my
    • Travellers receive SDMC email on application. If application is approved, within 12 hours before Flight, Traveller to submit e-Health Declaration (EHDF) via approval’s email to get QR Code with BLUE or GREEN lane
    • For successful departure into Sarawak, each traveller must submit and present the Integrated EnterSarawak & eHDF (IEH) for check-in process. There must be an indicator of APPROVED and BLUE or GREEN lane.
    • Upon arrival in Sarawak, each traveller must have submitted the Integrated EnterSarawak & eHDF (IEH). There must be an indicator of APPROVED and BLUE or GREEN lane. Each traveller that has yet to apply Integrated EnterSarawak & eHDF (IEH) will be assisted accordingly.
    • Each traveller will be segregated on arrival according to the QR Code’s BLUE or GREEN lane. If any traveller has a temperature above 37.8 Celsius (or as advised by the Ministry of Health) detected via thermal scanner, the traveller is required to queue in BLUE lane for Health Screening.  GREEN lane travellers shall proceed to scan QR Code for clearance process.
    • Upon health screening at BLUE lane, wristbands will only be issued for Travellers under Quarantine Order and Stay Home Notice. Others shall proceed to scan the QR Code for clearance process.

    1. For domestic entry to Sabah, travellers must fill up Sabah and e Health declaration Form (eHDF  or scan QR code below 12 hours before arrival

    2. Individuals returning from overseas are required to undergo COVID-19 tests prior to arriving in Sabah and will be quarantined at designated hotels/centers for a 14 day period with all costs to be borne by the individual.Details on costing can be viewed online via Pdf file
    3. Covid-19 tests prior to departure to Malaysia are no longer required for Malaysians and Non-Malaysians.
    4. The fee/charges for the Covid-19 detection tests on arrival at KLIA are as displayed below:

    5. Full guidelines, forms and FAQ details are available here

    G: Transit Exceptions:
    Foreign nationals may transit through the international terminals of Malaysian airports as long as they are not required to pass through immigration while in transit. Transfer from international flight to domestic flight is not allowed except for eligible Malaysians travelling to Sabah & Sarawak.

    H:  Malaysians exiting (Students, Working Abroad)
    As of 24 June 2020, Malaysians going abroad for studies and work are permitted to travel without prior documentation from Jabatan Imigresen Malaysia. However a valid student pass, offer letter, work permit or other valid documentation will be required to be presented to the Immigration Officer on duty.

  • CHINA Entry & Exit Requirements

    CHINA Exit/Entry Requirements (Updated 4 Aug):
    1. The Civil Aviation Administration of China, the General Administration of Customs of China and the Ministry of Foreign Affairs announced that with effect from 20 August 2020, Chinese and foreign travellers who are to fly from MALAYSIA TO CHINA are required to take nucleic acid tests for COVID-19 within 5 days before boarding and only those who test negative will be allowed to board the plane.
    2. Chinese passengers who are to fly from Malaysia to China are required to complete health declaration form and get health codes in advance on the Wechat mini program COVID-19 Prevention Health Code International Version. Health codes of passengers will be checked during the check-in or before boarding.
    3. The following information is IMPORTANT for your reference:
    • A passenger who presents one of the following health codes may board the flight:
    - a green health code with an airplane mark (see attachment I below)
    - a green health code with an "HS" mark (see attachment 2 below). This type of health code has a validity period. The code will tum gray when expired (see attachment 3 below).
    • In the case of a flight delay, please check the validity of the health code based on the original departure time, and if valid, please allow the passenger with such a gray code on board.
    4.  Passport or other travel document numbers (with some digits in the middle replaced by asterisks) shown on the top of the above-mentioned health codes can be used to verify whether a passenger is presenting his or her own code.
    5. For Chinese passengers departing from Malaysia and ultimately bound for China who transfer via other countries, the above-mentioned procedures for checking health codes should also be strictly followed to avoid being denied boarding for the connecting flight.

  • NEPAL Entry & Exit Requirements

    Nepal Entry/exit requirements for flights to KTM (effective 01 Sept2020)
    1. ALL passengers MUST must have a PCR negative report with a validity of 72hrs for boarding pass issuance by the airline
    2. Upon arrival, all passengers should observe HOME QUARATINE for 14 DAYS.
    3. All passengers MUST fill out the online form which is provided by CCMC here(www.ccmc.gov.np) and have the BARCODE or the PRINTED COPY with them.
    4. Diplomatic passengers are to coordinate with Home Affairs and counselors with their ID card and diplomatic passport or official passport and visas it should be according to the circular published by Nepal Immigration.
    5. Any Diplomatic passenger arriving for the FIRST TIME first time is required to carry an appointment letter and diplomatic passport or official passport.
    6. All passengers arriving at KTM are to follow the procedures provided by the Ministry of Health and Population.
    7. The list of hotels set aside by the Government can be found on www.tourismdepartment.gov.np and www.daokathmandu.moha.gov.np
    8. The Nepal Government has the right to stop any flights with or without prior information from The Ministry of Culture, Tourism and Civil Aviation.

  • SINGAPORE Entry & Exit Requirements

    Reciprocal Green Lane (RGL) between Singapore and Malaysia
    The Reciprocal Green Lane (RGL) is to facilitate essential business and official travel between both countries for up to 14 days.

    Eligibility & Conditions
    1. All nationalities legally residing in Singapore, who need to make a single entry to Malaysia for business or official purpose, up to 14 days.
    2. Travellers must be sponsored by either a company or government agency in Malaysia. The sponsoring company / relevant government agency must apply the Travel Pass here online on behalf of the traveller at least 10 working days prior to entry into Malaysia.
    3. Travellers must have remained in Singapore for at least 14 days prior to departure to Malaysia
    4. Travellers should monitor their health status before leaving Singapore
    5. Travellers should present the following documents at check-in counter before departure from Singapore to Malaysia:
    • Negative COVID-19 PCR test result from these clinics
    • Valid visa (for visa-required passport holders)
    • Letter of Invitation issued by the Malaysian government specifically for essential business or official travel under the RGL
    6. Please refer to the following website for the applicable documentation: Safe Travel Pass
    7. For additional information, please check the guidelines here.

The information herein is subject to the relevant Board of Authorities and operating stakeholders. Please note updates are done to its best efforts to ensure timeliness and accuracy. Passengers are reminded to check for the most recent updates with all the relevant authorities necessary for their entry and exit, to ensure they comply with the requirements. Malindo Air will not be liable for any claims by passengers who are denied boarding due to non compliance.or any other related matters.

• In view of the Covid-19 pandemic, countries across the globe are enforcing strict entry and exit restrictions on any inbound and outbound passengers into and from their territories as well as within their territories.
• Malindo Air will, therefore, require all its passengers to duly ensure that they have the necessary documentation and permission (including but not limited to passports, travel documents, health certifications, travel history, visas, and any other applicable documentation or permission) to enter or exit the respective countries or states in a country, as required by the applicable laws, regulations, and rules.
• Passengers are also strongly reminded of applicable COVID-19 travel requirements which may include but not limited COVID-19 testing, COVID-19 test results, and COVID-19 travel authorization which may be required for applicable destinations.
• Malindo Air will not be liable in any way whatsoever for you being denied entry by any authority nor responsible for any repatriation costs you may incur. You will also be liable to repay any fines/penalties imposed on us at your destination country or state for your denial of entry/exit.
Please be guided accordingly.

By Order of the Management,
Malindo Airways Sdn Bhd (1018546-W)
20th July 2020

For further enquiries, visit www.malindoair.com, write in to Customer Care at customer_care@malindoair.com or contact the Call Centre at (60)3-7841 5388 from 9am to 6pm daily.

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