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Entry & Exit Requirements

Disclaimer: Use information in this page as a guide only. Traveller should always refer to relevant board of authorities in the respective government of your destination country for the latest entry & exit requirements.

Batik Air will not be liable for any claims by passengers who are denied boarding or entry due to non compliance.


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MALAYSIA

For entry requirements into Malaysia. visit https://www.imi.gov.my/index.php/en/main-services/syarat-kemasukan-ke-malaysia-en/ for more info


Malaysia Digital Arrival Card (MDAC)

All travellers are required to fill & submit their Malaysia Digital Arrival Card (MDAC) before arriving in Malaysia. Submission must be made within 3-days of your trip (including date of submission). More info here.


Malaysia Automated Entry System (Auto gate) Facilities

Additionaly, travellers from eligible countries can now enjoy seamless immigration process using Malaysia Automated Entry System (Autogate / e-gate) Facilities at KLIA airport. More info here.

Eligible Countries:

Australia
Brunei
Germany
Japan
South Korea
New Zealand
Saudi Arabia
Singapore
United Kingdom
United States

Registration for first-time visitors

  1. Before arriving in Malaysia, fill & submit the Malaysia Digital Arrival Card (MDAC). Submission must be made within 3-days of your trip (including date of submission).
  2. Upon arrival at KLIA airport, perform a one-time verification & enrolment of your passport at the manual immigration counter.
  3. Upon exiting Malaysia via KLIA airport, you will now be eligible to use the immigration autogate.

For returning visitors

  1. Before arriving in Malaysia, fill & submit the Malaysia Digital Arrival Card (MDAC). Submission must be made within 3-days of your trip (including date of submission).
  2. Upon arrival at KLIA airport, proceed to clear immigration using the autogate facility.
  3. Upon exiting Malaysia via KLIA airport, you will now be eligible to use the immigration autogate.

Register here

AUSTRALIA

Transit Visa
Note: Australia requires passport holders of India, Pakistan, Bangladesh and Sri Lanka to obtain an AUSTRALIA TRANSIT VISA 711 for travellers who are on AIRPORT TRANSIT at an Australian airport, travelling onwards to a third country. Any travellers with 8 hours or more transit through any Australian airport are also required to obtain an Australia Transit Visa 711.

Traveller originating from countries NOT eligible for transit without a visa (TWOV) in Australia are required to have transit visa (subclass 771). Any countries not listed in the list of eligible countries below are required to apply for transit visa:

Eligible Countries

  • a citizen of Andorra, Argentina, Austria, Belgium, Brunei, Bulgaria, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Federated States of Micronesia, Fiji, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Kiribati, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Marshall Islands, Mexico, Monaco, Nauru, Netherlands, New Zealand, Norway, Oman, Palau, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Samoa, San Marino, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Tonga, Tuvalu, United Arab Emirates, United Kingdom (including its colonies), United States of America, Uruguay, Vanuatu and Vatican, who is the holder of a valid travel document. The valid travel document must be acceptable for entry into the destination country, this may include, but is not limited to a passport, permanent resident card, National Identity Card or Military ID and a visa (if required).
  • OR
  • a resident of Hong Kong who holds a Hong Kong Special Administrative Region (HKSAR) passport or a British National Overseas (BNO) passport
  • a resident of Taiwan who holds a passport issued by the authorities of Taiwan (other than passports purported to be official or diplomatic passports)
  • an Indian official passport holder, that is, an official passport issued by the authorities of the Republic of India, that is issued to officials of the Government of India
  • OR
  • a diplomatic passport holder (This does not include diplomatic passport holders of Arab Non-National Passports and diplomatic passports from Afghanistan, Algeria, Angola, Bahrain, Comoros, Democratic People's Republic of Korea, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Madagascar, Mauritania, Morocco, Pakistan, Russian Federation, Saudi Arabia, Sierra Leone, Somalia, Sudan, Syria, Tunisia, Yemen and Zimbabwe. Passport holders of these mentioned countries must get an appropriate visa to enter Australia.)



Kindly refer to Australia authorities for latest information on entry & exit requirements.
Australia Home Affairs Website
Transit visa (Subclass 771)
Transit without a visa (TWOV)



THAILAND

Effective on 10 Jan 2023, international travellers arriving in Thailand are no longer required to present proof of COVID19 Vaccination(EXCEPT for China Mainland & India).

Travellers from China Mainland & India are required to present a negative RT-PCR test result before departure from Thailand, and should have health insurance covering at least 10,000 USD for COVID-19 treatment that covers the duration of stay in Thailand plus 7 additional days.

Business travellers (including flight crews and students) are required to have an official letter from the host or other form of insurance to cover such need.

Quarantine officer will perform random checks for proof of insurance of travellers from China Mainland & India.

Holders of Thai passports, and transit/transfer passengers are exempted from health insurance checks.

Click here for more info.

Kindly refer to Thailand Board of Authorities for the latest entry and exit requirements into Thailand.


INDIA

International passengers travelling from China, Hong Kong, Japan, South Korea, Singapore and Thailand to India to undergo mandatory RTPCR tests within 72 hours prior to departure and upload report on Air Suvidha portal from 1st January 2023. This is in addition to random 2% tests of all International Passengers on their arrival to India.

This will also apply to passengers transiting through countries mentioned above regardless of their originating countries before coming to any Indian Airport.

Click here for more info.

Kindly refer to India Board of Authorities for the latest entry and exit requirements into India.


PAKISTAN →  MALAYSIA

To avoid denial of entry into Malaysia due to immigration requirements, kindly ensure that return ticket purchased is in a single ticket / same ticket number (two separate tickets / ticket numbers are not allowed). Boarding pass may only be issued to passengers having the same ticket number (round trip). 

Click here for more info.

Kindly refer to relevant Board of Authorities for the latest entry and exit requirements into Malaysia.


SRI LANKA

General Guidance - Applicable to all arrivals via airports in Sri Lanka

  • Travellers are not required to produce COVID-19 vaccination certificate upon arrival. However, it is strongly recommended to have the vaccination certificate with traveller during they stay in Sri Lanka to produce to medical personnel when and if required.
  • Pre-departure testing is not required. If traveller present COVID-19 like symptoms, traveller may be subjected to PCR/RA testing by an authorised medical personnel.
  • Submission of Health Declaration Forms is not required.
  • Hospitalisation insurance cover is not required. However, if foreign nationals/travellers became COVID-19 positive after arriving to Sri Lanka, they should isolate for 7 days in a private hospital/hotel/place of residence. The cost of treatment/isolation should be borne by travellers.
  • Arrival Cards: Travellers must complete the "Arrival Card" (disembarkation card) online here.

Kindly refer to Sri Lanka Board of Authorities for the latest entry and exit requirements into Sri Lanka.


CHINA
COVID-19 declaration
  • Travellers must have undergo COVID-19 PCR test within 48 hours prior to departure (without stopover in another destination before arrival in China).
  • Travellers must submit negative PCR test result by filling an online Health Declaration Form via China Custom Website, and generate a QR code prior to boarding the last direct flight to China. Airline must verify the QR code at boarding gate of the last direct flight to China.

Kindly refer to China Board of Authorities for the latest entry and exit requirements into China.


TAIWAN
  • Travellers are not required to quarantine, however travellers are required to self-monitor for 7 days
  • Proof of negative pre-departure COVID-19 test result is not required.
  • Proof of COVID-19 vaccination is not required.
  • Travellers arriving in Taiwan on direct flights from China must fill out a health declaration form online (click here) 24 hours prior to departure, and undergo PCR test upon arrival at the airport.

Kindly refer to Taiwan Board of Authorities for the latest entry and exit requirements into Taiwan.


KOREA
  • Proof of negative COVID-19 test result and vaccination certificate are not required, EXCEPT for traveller whose traveller departing from China, Hong Kong, or Macao.
  • Traveller departing from China, Hong Kong, or Macao are required to show proof of negative result for COVID-19 antigen test taken at most 1-day prior to departure, or PCR test taken at most 2-days before departure. (This does not apply to traveller younger than 6 years old)
  • Traveller departing from China are required to undergo a COVID-19 test upon arrival at Korea, and quarantine for 7-days if tested positive.
  • Passenger MUST present a completed Q-code form. The form can be completed upon arrival, or before departure here.
  • All foreigners must have a K-ETA or a valid visa to enter Korea. K-ETA process can be completed here, or via K-ETA mobile app (this will take up to 72 hours)

Kindly refer to Korea Board of Authorities for the latest entry and exit requirements into Korea.


OTHER COUNTRIES

Kindly refer to respective authorities for latest entry & exit requirements in the countries you are planning to visit.



DISCLAIMER:
The information herein is subject to the relevant Board of Authorities and operating stakeholders. Please note updates are done to its best efforts to ensure timeliness and accuracy. Passengers are reminded to check for the most recent updates with all the relevant authorities necessary for their entry and exit, to ensure they comply with the requirements. Batik Air will not be liable for any claims by passengers who are denied boarding due to non compliance.or any other related matters.

IMPORTANT NOTICE TO ALL PASSENGERS
• In view of the Covid-19 pandemic, countries across the globe are enforcing strict entry and exit restrictions on any inbound and outbound passengers into and from their territories as well as within their territories.
• Batik Air will, therefore, require all its passengers to duly ensure that they have the necessary documentation and permission (including but not limited to passports, travel documents, health certifications, travel history, visas, and any other applicable documentation or permission) to enter or exit the respective countries or states in a country, as required by the applicable laws, regulations, and rules.
• Passengers are also strongly reminded of applicable COVID-19 travel requirements which may include but not limited COVID-19 testing, COVID-19 test results, and COVID-19 travel authorization which may be required for applicable destinations.
• Batik Air will not be liable in any way whatsoever for you being denied entry by any authority nor responsible for any repatriation costs you may incur. You will also be liable to repay any fines/penalties imposed on us at your destination country or state for your denial of entry/exit.
Please be guided accordingly.

By Order of the Management,
Malindo Airways Sdn Bhd (1018546-W)
15 Oct 2020




For further enquiries, visit www.malindoair.com, write in to Customer Care at [email protected] or contact the Call Centre (Whatsapp chat only) at +62 811-1938-0888 from 9am to 6pm daily.

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