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IMPORTANT NOTES:

  1. All seats in the booking (PNR) will be cancelled for refund submissions received, without reference.
  2. If the refund request is only for selected passengers, state Ticket Number and Passenger Names to be refunded in the Comments box.
  3. If the refund is only for selected sectors, state the Flight Number and Travel Date to be refunded in the Comments box.
  4. Ensure accuracy of submission to prevent travel disruptions.
  5. Request for tickets purchased via Travel Agents/B2B Portal must be submitted to the same party.
  1. Refunds submission be completed latest 90 days from departure date on the ticket. Failure to strictly comply to this condition may result in forfeiture of the refund.
  2. Refunds will be processed within 30 days.
  3. In addition to #6, if the refund submission date exceeds 6 months from date of ticket issuance, the Savings Account details must be updated in the "Select Payment Type" box.
  4. To upload more than one supporting document, click "ADD" to upload additional files.
  5. The applicable "Fare Rules" and "General Terms & Conditions" will apply in processing the refunds.

Refund Request Form

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Allowed file types are jpg, jpeg, png, gif, pdf

Allowed file types are jpg, jpeg, png, gif, pdf
remove

Allowed file types are jpg, jpeg, png, gif, pdf
remove

Allowed file types are jpg, jpeg, png, gif, pdf
Remove
Add

Payment Details

Note: Refund will be credited to the original mode of payment where applicable


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