Career


"We are looking for dynamic and highly motivated individuals to contribute to the growth of our airline."

If you would like to apply for a position, please email to hr@malindoair.com


Vacancies at Malindo Air

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Customer Care Manager

  • Customer Care Manager
    Responsibilities:
    • Handling customer care complaints via email
    • Resolve issues and maintain high quality of service
    • Leading or supervising a team of Customer Care staff
    Skills & Requirement
    • Min. of degree holder
    • Min. of 2-3 years experience in related field
    • Have some exposure on conducting audits, research & service quality areas
    • Highly proficient in spoken & written English
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Quality Executive

  • Quality Executive

    Position : QUALITY EXECUTIVE
    Division : Maintenance and Engineering
    Departemnt : Technical Training

    Prerequisite Qualifications and Skills :
    • Licensed Aircraft Engineer/Technician (DCA Malaysia or equivalent) or Degree in Engineering (preferably related to Aviation).
    • Minimum of two years working experience in the above position..
    • Experience in DCA Malaysia Approved Training Organisation is desirable.
    • Possess training in auditing and train the trainer is advantages.
    • Possess basic IT related skills (Microsoft word, excel powerpoint etc).
    • Good communication and writing skills (Bahasa Melayu and English)
    • Able to work independently with little or no supervision.
    Job Description
    • Assist the Quality Manager to manage and ensure that the quality standards and internal processes are in compliance with the requirements of the company and Aviation Authorities.
    • Carry out the independent quality audits.
    • Raised the audit reports, determine the solutions with auditee and track the corrective actions taken.
    • Work with training staff to establish systems, standards and procedures.
    • Review and revise the related documents as and when necessary.
    • Conduct technical or non-technical courses when necessary.
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Flight Attendant

  • FLIGHT ATTENDANT
    Responsibilities:
    • To ensure cabin safety under the overall authority and responsibility of the Commander. ( ie: The safety of the passengers and security of cabin load and galley)
    • Maintaining a through working knowledge of Flight Attendant emergency drills and procedures, as laid down in the Safety Emergency Procedures (SEP) Manual. In the event of an emergency, Flight Attendant is responsible to the Commander for putting into effect of the relevant procedures and emergency drills.
    • Report to the SFA/Commander any incident that has endangered or could have endangered the safety of the operations.
    • Being thoroughly familiar with all Company aircraft galley equipment, catering stowage’s and passenger amenity equipment and their operation.
    • Ensure to maintain the high standards and good appearance at all time.
    • To adhere to all CIQ requirements.
    Qualification & Experience
    • Age 19-35 years old
    • Height > 157 cm
    • Weight below 60kg
    • SPM credit in English & Bahasa Melayu
    • Must be fluent in English & Bahasa Melayu
    • Willing to be based in Kuala Lumpur
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Call Centre

  • CALL CENTRE AGENT
    Main objective:
    • The main objective of the department is to maximise Sales and ensure customers receive appropriate and timely responses
    Responsibilities:
    • Handling calls related to flight bookings, complaints and Product and Services
    • Complete Sales transactions of flight bookings and upsell Malindo Products and Services
    • Identify, research and resolve customer issues
    • Follow-up on customer inquiries
    • Investigate and escalate billing issues
    • Prepare Call Reports
    Qualification & Experience
    • Minimum SPM or Diploma
    • Malaysian, 18 to 35 years old
    • Good communication skills
    • Basic typing, phone and computer navigation skills
    • Ability to work independently
    • Fluent in Oral and Written English & Bahasa Malaysia
    • Shift Duty hours