General Terms & Conditions

IMPORTANT NOTE: Batik Air tickets are subjected to Batik Air Terms and Conditions, General Conditions of Carriage, Batik Air Fare Rules which are deemed to be incorporated herein by reference.

Please read ALL Batik Air Terms & Conditions carefully.

1. A passenger with a disability requiring any special assistance must inform the Carrier of his or her special needs at the time of his or her booking or at least 48 hours before flight departure through our Call Centre at Whatsapp: +62 811-1938-0888 (chat only, 24 hours daily) or call us at +603 78415 388(daily: 9am - 6pm GMT+8). The Carrier will carry such a Passenger where arrangements have been made to provide for the Passenger's special needs and shall not subsequently be refused carriage on the basis of such disability or special assistance and the Carrier's regulations or government regulations may apply to the transportation of such Passengers. Please note that some of the special assistance services may be subjected to a fee.
2. If such a Passenger does not inform the Carrier of his or her special needs at the time of booking or at least 48 hours before flight departure, the Carrier will nevertheless use reasonable efforts to accommodate the Passenger's special needs.
3. The Carrier may require that a Passenger with a disability, to travel with his or her own Assistant if it is essential for safety or that Passenger is unable to assist in his or her evacuation of the aircraft or is unable to understand safety instructions.
4. The Carrier will refuse to transport, or will remove at any point, any Passenger whose actions or inactions prove to the Carrier that his or her mental or physical condition is such as to render him incapable of caring for him or herself without assistance, unless he or she is accompanied by an Assistant who will be responsible for caring for him or her enroute and, with the care of such an Assistant, he or she will not require unreasonable attention or assistance from the air crew.
5. The Carrier reserves the right to require a medical clearance from medical authorities in hospitals only if travel involves any unusual risk or hazard to the Passenger or to other persons (including, in cases of pregnant Passengers, unborn children).>
6. Passengers with a disability, who are pregnant, or carrying a child will not be permitted to occupy seats in designated emergency exit rows or in over-wing emergency exit rows. We reserve the right to re-assign seats at any time, including after boarding of the aircraft. This may be necessary for operational, safety, government regulatory, health or security reasons.
7. The Carrier reserves the right to cease accepting Passengers who must travel on a stretcher on any flight.
8. The Carrier will not refuse to carry passenger wheelchairs or other disability-assistive devices, unless such carriage would be inconsistent with safety or safety requirements. In addition to the regular free baggage allowance, the Carrier will accept such passenger wheelchairs or other disability-assistive devices as priority checked baggage at a cost of the rate fixed by the concern Airports.
9. Passengers with a valid Person with Disability (PWD) card will be granted waiver of wheelchair charges, ambulift charges or other disability-assistive devices. Passengers must make prior arrangements through our call center and must produce this ID at the point of check-in to ensure a smoother journey.
10. Passengers with total immobility are not accepted on ATR flights due to safety reasons.
11. Passenger without a valid Person with Disability (PWD) card will be subjected to standard fees and charges for ambulift and wheelchair. wheelchair charges
12. Batik Air Mobility assistance adopts the following:
    1. Safety: Batik Air places priority on your safety and the safety of other passengers. As such we make an effort to ensure that the physical condition of passengers traveling with us does not put them or other passengers at risk in the event of an emergency on board the aircraft.
    2. Booking: The booking of seats for guests requiring special assistance may only be via our Call Centre at Whatsapp: +62 811-1938-0888 (chat only, 24 hours daily) or call us at +603 78415 388(daily: 9am - 6pm GMT+8).
    3. Information Required: Our officer will require some information from you regarding your mobility and/or medical condition.
    4. Completely Immobile: Batik Air is unable to accept passengers who are completely immobile in all our ATR flights and has the right to decline if the condition of Passenger is unfit to travel or without a valid medical certificate from the hospital only.
    5. Limited Mobility: We do however offer carriage to passengers with limited mobility. As access to our ATR aircraft is by the boarding stairs, the carriage of persons of limited mobility is subject to whether they are able to climb the boarding stairs aided or unaided.
    6. Carer: ;A Carer is an able bodied person who is at least 18 years of age.
    7. Travel without a Carer: A passenger who is able to walk up the boarding steps unaided may travel without a Carer.
    8. Travel with a Carer: If the passenger is unable to climb the boarding stairs without any assistance, then Batik Air will request that the passenger travels with a Carer.
    9. Wheelchairs: While we do provide manual self-propelled wheelchairs for a fee, their availability may be limited. Please enquire through our Call Centre upon booking.
13. For passengers with Medical Conditions, Batik Air adopts the following:
    1. Illness/Health Condition: A passenger who has an illness or a health condition which requires extra care in administering medication or the use of special apparatus or equipment may only make a booking through our Call Centre at Whatsapp: +62 811-1938-0888 (chat only, 24 hours daily) or call us at +603 78415 388(daily: 9am - 6pm GMT+8).
    2. Self-administration of Medication:We are only able to provide carriage to passengers suffering from a medical condition who are able to self-administer medication when needed.
    3. Medical Clearance: There may be certain types of medical conditions which require medical clearance (from hospital) to travel. Such clearance must be obtained from a qualified medical practitioner from the hospital indicating fitness to fly on the relevant dates.
    4. Letter from Doctor: We may require you to send us a letter from your doctor to explain your medical condition and fitness to travel.

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7. Refusal To Transport

The Carrier may reserve the right to refuse to transport or may remove from any flight any Passenger for any reason, including but not limited to the following:

1. Credit Card Payment - if you have used a credit card to purchase tickets online for yourself or any other passengers, regardless of whether you are travelling or otherwise, the issuing bank may direct Batik Air to perform a verification. The process requires you to produce the following at the check-in counter
   1. A photocopy of the cardholder’s identification card.(MyKad/Passport or equivalent)
   2. The front image of the credit card used for the transaction
   3. If you are unable to complete the verification procedures successfully
      • You will be required to purchase another ticket and charged the same fare paid for the original ticket.
      • You will be required to submit your proof of payment for the refund of the original tickets.
2. Government Request or Regulations - whenever such action is necessary to comply with any government regulations or to comply with any governmental request for emergency transportation in connection with the national defence or whenever such action is necessary or advisable by reason of weather or other conditions beyond its control (including but without limitation, acts of God, or events of force Majeure, strikes, civil commotions, embargoes, wars, hostilities or disturbances actual, threatened or reported.)
3. Search of Passenger or Property - if a Passenger refuses to permit search of his person or property for explosives or concealed, deadly or dangerous weapon or article.
4. Proof of Identity/Age - If a Passenger refuses to provide proof of age or identity as requested by the Carrier, the Carrier may, at its discretion and at any time, refuse to transport the Passenger. In addition, when a Passenger is traveling on a fare which has a particular age requirement for qualification, proof of age may be required. Acceptable forms of proof of identity are a valid driver's license, birth/baptismal certificate, passport or provincial health care card. Failure to provide proof as requested constitutes grounds for refusal to transport.
5. Travel Documentation Requirements - The Carrier will refuse to transport any Passenger, where in the Carrier's opinion the travel documents of such Passenger are not in order or damaged.
6. Passenger's Conduct/Behavior - the Carrier may impose sanctions on any person who engages in or has engaged in any conduct or behaviour on the Carrier's aircraft, or to the knowledge or reasonable belief of the Carrier, on any airport property or other Carrier's aircraft, that the Carrier determines, in its reasonable judgment, may have a negative effect on the safety, comfort or health of that person, Passengers, the Carrier's employees or agents, aircrew or aircraft or the safe operations of the Carrier's aircraft (the "Prohibited Conduct").
   
   Examples of Prohibited Conduct that could give rise to the imposition of sanctions include:
   1. Significant impairment arising from the consumption or use of alcohol or drugs prior to boarding or while on board an aircraft of the Carrier;
   2. Engaging in belligerent, lewd or obscene behaviour toward a Passenger or employee or agent of the Carrier;
   3. Threatening, harassing, intimidating, assaulting or injuring a Passenger or employee or agent of the Carrier;
   4. Tampering with or wilfully damaging an aircraft, its equipment or other property of the Carrier;
   5. Failing to comply with all instructions, including all instructions to cease Prohibited Conduct, given by the Carrier's employees;
   6. Unauthorized intrusion or attempted intrusion onto the flight deck of an aircraft;
   7. Smoking or attempted smoking in an aircraft;
   8. Swearing or carrying dangerous or deadly weapons on aircraft (other than on duty escort or peace officers who have complied with the Carrier's guidelines).
7. The sanctions the Carrier may impose on a person may be any one or combination of the following
   1. Written or verbal warning;
   2. Refusal to permit boarding of an aircraft;
   3. Removal from an aircraft at any point;
   4. Requiring the person, to undertake in writing to refrain from repeating the Prohibited Conduct in question and from engaging in any other Prohibited Conduct as a prerequisite to further travel with the Carrier during the probationary period that will not normally exceed one year;
   5. Refusal to transport the person on a one time basis, for an indefinite period or permanently, as determined by the Carrier.
8. The Carrier reserves the right, in its reasonable discretion, to impose the sanction(s) it considers appropriate in the circumstances of each case considering the severity of the Prohibited Conduct.
9. Prohibited Conduct described in Paragraphs 7.6 (c.), (d), (f) and (g) will usually entail the imposition of an indefinite or permanent ban from travel with the Carrier. The Carrier's customer care staff, security staff, airport customer service staff and aircrew are individually authorized in their reasonable discretion to impose sanctions described in Paragraphs 7.7 (a), (b) and (c.). Members of the Carrier's customer care and security departments are authorized in their reasonable discretion to impose sanctions described in Paragraphs 7.7 (d) or (e) and will review the circumstances of each case prior to their imposition of any such sanctions with written notice.
10. Any person who is given a sanction pursuant to paragraph 7.7 (e) may respond in writing to the Carrier with reasons why the Carrier should remove the sanction. The Carrier may remove a sanction imposed on a person if, in the Carrier's reasonable discretion, and considering the person's previous conduct, the Carrier determines that the person will not engage in further Prohibited Conduct and the Carrier will communicate its decision to the person within a reasonable time.
11. Despite anything written elsewhere in this Tariff the Carrier's sole liability to a person whom the Carrier refuses to carry following an incident of Prohibited Conduct is to provide a refund to the person of the unused portion or portions of the person's fare.
12. Liability of Carrier for Refusing Carriage of a Passenger: Except as otherwise provided for in Paragraph 7.8 and to the extent permitted by law, the Carrier shall not be liable to any Passenger or other person for refusing to board or transport that Passenger or any person on an aircraft of the Carrier or for otherwise removing a Passenger from the aircraft at any point in the flight; nor shall the Carrier be liable to any of the Passengers or other person for exercising its discretion not to refuse to board or transport or remove any Passenger or other person on or from the aircraft.
13. Expectant Mothers
    1. Carriage of Pregnant Woman Passengers are based on the following guidelines
       
       
       
    2. The expectant mother must be informed that on her return journey if she exceeds our limitations of carriage (above 32 or 35 weeks) we will deny her carriage with no refund on the un-used sector; and
    3. If there is any doubt about the well-being of the expectant mother or the doctor’s letter raises any concerns (e.g. issued more than 7 days ago) the Passenger must be referred to the airport doctor before the Passenger is accepted. If there is no airport doctor and time permits, request Passenger to consult a doctor elsewhere and get a fresh letter confirming that she is fit to travel before uplifting her.
    4. Complicated pregnancy: A pregnancy is considered high-risk when there are potential complications that could affect the mother, the baby or both.
    5. Uncomplicated pregnancy: A Normotensive pregnancy who has not experienced medical complications during the pregnancy.

Note: It is important to check the special visa requirements for acceptance of expectant mothers, stage of pregnancy for International travel and entry to certain countries.

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8. Domestic Travel

1. Carriage hereunder is subject to the regulations of the Malaysia's Civil Aviation Act 1969 and to the applicable conditions of carriage, tariffs, time tables (except the time of departure and arrival stated therein) and other regulations of the carrier, which form an inseparable part hereof and which are available for inspection at the carrier's booking offices.
2. This passenger's ticket is valid only for the person named hereon and is not transferable. The passenger agrees that the carrier reserves the right to check, if necessary, whether this ticket is utilized by the rightful person. If anyone other than the person named on the ticket travels or endeavors to travel on this ticket, the carrier is entitled to refuse such transportation and the right of transportation on this ticket by the person entitled on the carriage will lapse.
3. The carrier reserves the right to substitute other carriers for the execution of the contract and to alter agreed stopping places.
4. The carrier is not liable for any damage whatsoever arising out of cancellation and/or delay in transportation, including delay in arrival of passengers and delay in delivery of baggage.
5. Checked baggage carried hereunder will only be delivered to the passenger on production of the baggage claim tag.
6. The carrier is liable for the damage and loss on the passenger's baggage subject to the Malaysia's Civil Aviation Act 1969 and the conditions of carriage of the carrier.
7. A baggage is regarded received in good order and condition by the passenger unless the passenger claims otherwise upon receipt of his/her baggage.
8. All claims are subject to proof of amount of loss. The liability for lost or damaged baggage is limited to USD20 per kilogram based on actual weight of checked-in baggage or up to a maximum of the given free baggage allowance per kilogram.
9. We will not be liable for Damage to Checked or Unchecked Baggage unless such Damage is caused by our negligence and such Baggage was within our control or custody.
10. We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, including to our property.
11. The carrier assumes no liability for fragile/perishable articles and live animals if carried as baggage.
12. No agent, employee or representative of the carrier has authority to alter or waive either wholly or partly any provision of the applicable conditions of carriage, tariffs, time tables and other regulations of the carrier.
13. Every new booking will be charged an additional service fee of only RM15.60 per passenger per segment for every ticket issued in both Airport Ticketing Office and City Ticketing Office. This EXCLUDE infant without seat, EMD (luggage / seat / insurance etc.) and reissue (date change) or upgrade to higher cabin.
14. "Connecting Time" means a time between the arrival of one flight to the departure of another flight for CONNECTING FLIGHT which shall not be less than ninety (90) minutes and not more than six (6) hours apart. We reserve the right to revise the Connecting Time without prior advise due to airport restrictions imposed upon us by the airport operator and/or operational requirements.
15. Passenger(s) are allowed to change their date of travel up to the given timeframe which is mentioned in the fare rules of the concern sector chosen
16. Swapping/Rerouting of destination is strictly not allowed
17. All payments or purchase of flight tickets will only be made to Batik Air account, not any other third-party.
18. Payment for booking of flight ticket via Call Centre:
    •  Passenger(s) can make payment directly through our Call Centre. (operating from 8am – 10pm daily, including Public Holidays
       - Payment operating hours 9am-6pm).
    • Only Visa and MasterCard holders issued from Malaysia and Singapore is applicable.
    • Passenger(s) can make payment of booking three (3) days before flight departure.
    • Once booking is confirmed, payment needs to be done within 12 hours prior to request. If payment is not done within the duration given,
      booking will be cancelled automatically.
    • Passenger(s) will be charged RM10.60 (domestic) and RM10 (international) per pax per sector for pre-sales transactions.

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9. International Travel

1. Terms and conditions of carriage applicable to International travel only: Subject to conditions of contract in this ticket. This ticket is not valid and will not be acceptable for carriage unless purchased from the issuing carrier or its authorized travel agent.
2. Notice of government and airport imposed taxes, fees and charges: The price of the ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. These taxes, fees and charges which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX/ FEE/ CHARGE" box (es) of this ticket. You may also be required to pay taxes, fees and charges not already collected.

Conditions of Contracts:

1. As used in this contract "ticket" means this passenger ticket and baggage check, of which these conditions and the notices form part, "carriage" is equivalent to "transportation", "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage. "Montreal Convention 1999" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Montreal Convention 1999 or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.
2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Montreal Convention 1999 unless such carriage is not "international carriage" as defined by that Convention.
3. To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to: (i) provisions contained in this ticket, (ii) applicable tariffs, (iii) carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
4. Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier's timetables as scheduled stopping places on the passenger's route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.
6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
7. Checked baggage will be delivered to bearer of the baggage tag holder. In the event of any damage to the baggage upon delivery. Passenger is required to complete a property irregularity report (PIR) at the arriving station.
8. The fare for carriage hereunder is subjected to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
10. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures
11. No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract
12. Carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carrier's tariffs, rules or regulations. Issued by the carrier and subject to tariff regulations.
13. Every new booking will be charged an additional service fee of only RM15.00 per passenger per segment for every ticket issued in both Airport Ticketing Office and City Ticketing Office. This EXCLUDE infant without seat, EMD (luggage / seat / insurance etc.) and reissue(date change) or upgrade to higher cabin.
14. "Connecting Time" means a time between the arrival of one flight to the departure of another flight for CONNECTING FLIGHT which shall not be less than ninety (90) minutes and not more than six (6) hours apart. We reserve the right to revise the Connecting Time without prior advise due to airport restrictions imposed upon us by the airport operator and/or operational requirements.
15. Passenger(s) are allowed to change their date of travel up to the given timeframe which is mentioned in the fare rules of the concern sector chosen.
16. Rerouting/Swapping of destination is strictly not allowed
17. All payments or purchase of flight tickets will only be made to Batik Air account, not any other third-party
18. Payment for booking of flight ticket via Customer Care:
    •  Passenger(s) can make payment directly through our Customer Care via Whatsapp: +62 811-1938-0888 (chat only, 24 hours daily) or call us at +603 78415 388(daily: 9am - 6pm GMT+8).
    •  Passenger(s) can make payment of booking two (2) days before flight departure.
    •  Once booking is confirmed, payment needs to be done within 24 hours prior to request. If payment is not done within the duration given, booking will be cancelled automatically.
    •  Passenger(s) will be charged RM10.60 (domestic) and RM10 (international) per pax per sector for pre-sales transactions.

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10. Codeshare and Interline Services

1. The operating carrier's “Terms and Conditions” will apply.
2. The operating carrier's “Product and Services” will apply to Batik Air's codeshare/ interline flights.

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11. Passports and Visas: Responsibility of Passenger

1. Each Passenger desiring transportation across any international boundary shall be responsible for obtaining all necessary travel, health and other documents required by laws, regulations, orders, demands or requirements of the countries to be flown from, into or over and for complying with the laws of each country from, through or to which he desires transportation, and unless applicable laws provide otherwise, shall indemnify the Carrier for any loss, damage, or expense suffered or incurred by the Carrier by reason of such Passenger's failure to do so. The Carrier shall not be liable for any aid or information given by any agent or employee of the Carrier to any Passenger in connection with obtaining such documents or complying with such laws, whether given orally or in writing or otherwise; or for the consequences to any Passenger resulting from his failure to obtain such documents or to comply with such laws.
2. Subject to applicable laws and regulations, the Passenger shall pay the applicable fare whenever the Carrier, on Government or Immigration Authority order, is required to return a Passenger to his point of origin or elsewhere due to the Passenger's inadmissibility into or deportation from a country, whether of transit or of destination. The fare applicable will be the fare that would have been applicable had the original ticket designated the revised destination on the new ticket. In such circumstances the Carrier will not refund any fare to the Passenger for flights with the Carrier that the Passenger is unable to fly for these reasons. If the Carrier is required to pay or deposit any fine or penalty or to incur any expenditure by reason of the Passenger's failure to comply with laws, regulations, orders, demands or other travel requirements of the countries to be flown from, into or over or to produce the required documents, the Passenger shall on demand reimburse to the Carrier any amount so paid or expenditure so incurred or to be paid. The Carrier may apply towards such payment or expenditure the value of any carriage unused by the Passenger, or any funds in the Carrier's possession.

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12. Advice to International Passengers on Limitation of Liability

1. Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Montreal Convention 1999 may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers parties to such special contracts for death of or personal injury to passengers is limited in most cases to proven damages not to exceed US $75,000 per passenger* and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such passengers traveling by a Carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the Carrier for death or personal injury to passengers is limited in most cases to approximately US $10,000 or US $20,000.
2. The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Montreal Convention 1999 or such special contracts of carriage. For further information, please consult your airline or insurance company representative. *Note: The limit of liability of US $75,000 above is inclusive of legal fees and costs except that in the case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of US $58,000 exclusive of legal fees and costs.
3. Notice of Baggage Liability Limitations: Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is US $20.00 per kilo for checked baggage up to a maximum of the given free baggage allowance per kilogram. For travel wholly between U.S. points, Federal rules require any limit on an airline's baggage liability to be at least US $1,250.00 per passenger. Excess valuation may not be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

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13. Terms and Conditions to Occupy Emergency Exit Seats

1. A passenger seated in an emergency exit seat must:
   1. Be 16 years of age or older
   2. Be capable to perform emergency functions without the assistance of another passenger
   3. Have the ability to read and understand instructions related to emergency evacuation provided by Batik Air in printed or graphic form
   4. Have the ability to understand oral crew commands
   5. Have sufficient aural capacity to hear and understand instructions shouted by Flight Attendants
   6. Have the ability to adequately impart information orally in Bahasa Malaysia or English to other passengers
   7. Not be in any stage of pregnancy
   8. Not be travelling with infants
      

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14. Government Taxes & Charges

1. Any government taxes, charges or insurance surcharge imposed on air travel by the Government, relevant authority or the airport operator in respect of your use of any of our services or facilities will be in addition to our fares, administration fees and charges and shall be borne by you, unless otherwise specifically stated by us.
2. Such government taxes, charges and insurance surcharge imposed on air travel may change from time to time and can be imposed even after the date that your booking has been confirmed. You shall nevertheless bear such government taxes, charges or insurance surcharge as and when they fall due prior to departure.

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15. Product & Services

1. Whilst every effort is made to ensure a seamless experience in our product offerings and services, variance or unavailability due to aircraft type, network and operational changes may occur. As such Malindo Airways Sdn Bhd (1018548-W) reserves the right to provide products and services on selected aircraft only without any prior notice given, which includes variation in Inflight Services.
2. NOTE: Whilst Batik Air strives to provide the best service on board all our flights which includes our premier In-Flight Entertainment, passengers are informed that on some aircrafts, the In-Flight Entertainment may not either be readily available and/or in the process of being upgraded. Any inconvenience as a result of this non-availability is much regretted.
3. Only Business Flexi Fare passengers are entitled to lounge access at selected stations with effect from 5th July 2019.
4. Consumption of outside food is not permitted on board our flights.

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16. Security & Privacy

1. As Security and Privacy of our staff, agents and passengers are of the highest concern, kindly be notified that photographs and videos are not permitted to be taken on board our aircraft and our business premises in compliance with all privacy and data protection laws including but not limited to the Malaysian Personal Data Protection Act 2010.

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17. Delay & Cancellation Due To Causes Beyond Our Control

1. If due to circumstances beyond our control, including but not limited to adverse weather, airspace closure and air traffic control delays, we cancel or delay a flight; are unable to provide previously confirmed space; fail to stop at your Stopover or destination point; or cause you to miss a connecting flight on which you hold a reservation, we shall be under no immediate obligation to carry, re-route or make a refund or to provide for the cost of telephone calls, accommodation, refreshments or transportation although we shall make reasonable efforts to assist you as best we can in the prevailing circumstances.

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18. Communication on status of flight

1. In the event of any change in the published Scheduled Time of Departure exceeding 30 minutes, the airline will notify you of the revised departure time, as soon as practicable.
2. Passengers and the Public are also advised to refer to the airport Flight Information Display System (FIDS) for the latest updates of the flight schedules, for the status of the flight. The same information is published online by Airport Operators at each destination, with the latest timings, status and additional remarks.

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19. Covid-19 Pandemic and related regulations

1. As countries are enforcing strict entry and exit restrictions into and from their territories as well as within their territories, passengers are to duly ensure that they have the most recent Government approved Health documentation required by the destination country, vaccination reports and other new regulations and requirements that are being issued from time to time as required by the applicable laws, regulations, and rules.
2. Batik Air will not be liable in any way whatsoever for you being denied entry by any authority nor responsible for any repatriation costs you may incur. You will also be liable to repay any fines/penalties imposed on us at your destination country or state for your denial of entry/exit.

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20. Covid-19 Pandemic and related regulations

1. As countries are enforcing strict entry and exit restrictions on any inbound and outbound passengers into and from their territories as well as within their territories, passengers are to duly ensure that they have the most recent Government approved Health documentation required to undertake travel as well as PCR or other prescribed Test reports required by the destination country, and vaccination reports and other new regulations and requirements that are being issued from time to time to enter or exit the respective countries or states in a country, as required by the applicable laws, regulations, and rules. Batik Air will not be liable in any way whatsoever for you being denied entry by any authority nor responsible for any repatriation costs you may incur. You will also be liable to repay any fines/penalties imposed on us at your destination country or state for your denial of entry/exit.

*DISCLAIMER : THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME AT THE SOLE DISCRETION OF MALINDO AIRWAYS SDN BHD.