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Get protected with Malindo Travel Insurance for a worry-free trip

Great Eastern General Insurance (Malaysia) Berhad

Product Benefits

We are pleased to inform that customers whom have purchased Malindo Travel Insurance are entitled to receive assistance under Great Eastern Malaysia COVID-19 Financial Assistance Programme. This is an initiative by the company to provide some relief to our affected customers. This coverage is not part of the travel insurance or one of the benefit in this travel insurance.
The end period of this programme is 31 December 2020 or until the exhaustion of the Financial Assistance Programme of RM1 million, whichever is earlier. This is only applicable to customer who are admited to any of the Ministry of Health Malaysia designated hospitals. Based on the above conditions, it may not applicable for foreigners who are permanent resident and for anyone who are admitted out of Malaysia. Please refer to the following link for more details.

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    • War, terrorism, radiation or contamination by radioactivity, nuclear weapons material
    • Suicide or insanity
    • HIV and/or HIV-related illness including AIDS
    • Childbirth, pregnancy, miscarriage or any complications thereof
    • Pre-existing physical or medical conditions, physical or mental defects or infirmity
    • Self-inflicted injury and provoked murder or assault
    • Engaging in dangerous activities
    • Criminal or illegal activities

    Note: This list is non-exhaustive. Please refer to the policy for the full list of exclusions.


    Policy wording- click here to view and download.

    Personal Data Protection Act - click here to view download.


    Get this plan
    Click on purchase travel insurance during your booking stage or purchase directly from Malindo Air ticketing offices or contact our Call Center at +603 - 7841 5388.


    Claim for Travel Insurance:

    1) Flight cancelled by Malindo:

    i. This is only applicable when Malindo cancels the flights prior to the start of customer’s journey.

    ii. Passenger is required to submit the Certificate of Insurance for travel insurance verification at Malindo Support team od_customercare@malindoair.com. Malindo Support team will process the travel insurance premium refund to the passenger.

    iii. If the outbound flight has taken off and the return flights are cancelled by Malindo, this will fall under normal GEGM claim procedures whereby GEGM will process the claim once received. Refer to the section 2 below for the claim guidelines.

    2) Other claims request on travel insurance:

    • For the full list of the required documentation, please refer to our ‘Document Checklist for Travel Claim’ at our corporate website.

    • Notify and submit a duly completed and signed Travel Claim form together with the supporting documents via the options listed below.

    1. Online submission (Please click here) or;
    a. Select “Travel Claim” as Policy Class field.
    b. Then enter your Master Policy Number or Certificate of Insurance number for “Policy No.”field.
    c. Enter the other required claim details as highlighted in red.
    d. Upload any required or related documents.
    e. Submit
    2. Give us a call at 1 300 13 1088 or;
    3. Email us at travelclaims@greateasterngeneral.com

    3) For endorsement or changes on passenger details.
    • This is only allowed before the start of customer’s travel journey.
    • This include changes made on passenger’s name, date of birth, travel dates and departure location.
    • Passenger may email GEGM Customer Service GICare-MY@greateasterngeneral.com the travel date changes to confirm whether there is any change in premium when there are change in the duration of travel. The Standard travel duration are 1-15 days, 16-30 days and 31 to 45 days.

     – For example, if your travel duration is 7 days, you will be categorised under the 1st travel duration period of 1-15 days. There will be no change in premium travel duration if your travel duration do does not exceed a total of 15 days.

     Steps to follow:
    1. Passenger are required to complete the changes/updates on the ticket reservation details.
    2.Email the changes to GEGM Customer Service at GICare-MY@greateasterngeneral.com for updating of Certificate of Insurance.

    Great Eastern General Insurance (Malaysia) Berhad (102249-P) (“GEGM”), is licensed under the Financial Services Act 2013 and is regulated by Bank Negara Malaysia.