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Press Statement on Data Breach

18 September 2019
by Malindoair by Malindoair

Petaling Jaya, 18th September 2019 – Malindo Airways Sdn Bhd has come to be aware that some personal data concerning our passengers hosted on a cloud based environment may have been compromised. Our in house teams along with external data service providers, Amazon Web Services (AWS) and GoQuo, our e-commerce partner are currently investigating into this breach.

Malindo Air has put in adequate measures to ensure that the data of our passengers is not compromised in line with the Malaysian Personal Data Protection Act 2010. We also do not store any payment details of our customers in our servers and are compliant with the Payment Card Industry (PCI) Data Security Standard (DSS).

We are in the midst of notifying the various authorities both locally and abroad including CyberSecurity Malaysia. Malindo Air is also engaging with independent cybercrime consultants to investigate and report into this incident.

As a precautionary measure, we would advise passengers who have Malindo Miles accounts to change their passwords if identical passwords have been used on their other services online. We will continue to provide further updates through our website, mobile and social media platforms.



For further enquiries, visit www.malindoair.com, write in to Customer Care at info@malindoair.com or contact the Call Centre at (60)3-7841 5388 from 9am to 9pm daily.

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